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NR Consulting
Charlotte, NC, United States
Technical Support Analyst Contract Charlotte, NC Job Description: Hardware and Software; Setting up new pcs. A/V break/fix; Network printer breakfix; various other hardware and software break/fix; first line trouble shooting phone and network issues. Qualifications: Knowledge of Windows Vista, XP, Win7, Win10 as well as familiarity with troublesho
Job Source: NR ConsultingFollett Learning
Charlotte, NC, United States
Our Story: Since 1873, educators have trusted Follett as a partner in the mission to build confident, independent, and well-rounded students. For administrators, Follett-powered technology can help you track investments, maximize resources, and tap into student data. For librarians, Follett can help you build a diverse collection of print and digi
Job Source: Follett LearningFollett School Solutions
Charlotte, NC, United States
Position: The Implementation Specialist will be support the Master Library products that are part of the Follett School Solutions product portfolio . This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation. The implementation speciali
Job Source: Follett School SolutionsFollett Learning
Charlotte, NC, United States
Position: The Implementation Specialist will be support the Master Library products that are part of the Follett School Solutions product portfolio. This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation. The implementation specialist
Job Source: Follett LearningOmni Inclusive
Charlotte, NC, United States
Top Must Have's: Python Oracle or SQL server and Mongo AWS Skills Job Description from HM: Maintenance and automation support analyst with python, oracle, mongo, AWS and Java(good to have) skillset. Add'l Info: Data analytics using Python and SQL server, good analytics skills, flexibility with availability and time.
Job Source: Omni InclusiveSTV Incorporated
Charlotte, NC, United States
STV has an immediate need in our Charlotte, NC office for a Transit / Roadway Engineer in our Transportation division. We are seeking for someone with extensive experience in both roadway and rail design (light rail, commuter rail, or freight rail design required) using Bentley OpenRoads / OpenRail software (preferred). The successful candidate wi
Job Source: STV IncorporatedMotion Recruitment Partners LLC
Charlotte, NC, United States
Support Analyst Charlotte, North Carolina Onsite Contract $25/hr - $30/hr A South Jersey manufacturing company is growing and looking to hire a Support Analyst to support their Windows environment. They are looking for someone who has a core background in Microsoft and has some network troubleshooting experience. This role will be heavily focu
Job Source: Motion Recruitment Partners LLCMotion Recruitment
Charlotte, NC, United States
A South Jersey manufacturing company is growing and looking to hire a Support Analyst to support their Windows environment. They are looking for someone who has a core background in Microsoft and has some network troubleshooting experience. This role will be heavily focused on answering, escalating, and closing out tickets for end users. They need
Job Source: Motion RecruitmentCharlotte, NC, United States
Position Overview
The Senior Technical Support Analyst will be support the Master Library products that are part of the Follett School Solutions product portfolio and provides product and technical support to Follett's customers, answering complex questions on function and usage of our products and resolving issues escalated by other support teams. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves complex customer questions and issues via escalated tickets in the areas of system configuration/setup, product functionality and general usage and report issues.
Documents resolution processes for escalated issues and serves as a resource for other support areas
Identifies and pursues opportunities for mentoring and knowledge sharing.
Creates and updates Knowledge Base articles.
Partners with Training Services and Tier 3 by providing assistance in training as requested.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Creates and delivers product specific presentations to customers as needed. May travel to customer sites to provide training and support during Go Live and other critical times during the school year.
Maintains strong, positive relationships between the company and customers during each interaction to support customer satisfaction and the company's goals
Qualifications:
Strong interpersonal communication skills and telephone etiquette
3-5 years
Bachelor's degree or equivalent
Strong business/technical verbal and written communication skills
Excellent problem solving skills
Ability to analyze issues and use sound judgment
Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Intermediate to strong knowledge of SQL and XML
Ability to work well independently or in a team environment
Strong leadership and organizational skills
2 years supporting our software applications
Working knowledge of Oracle
Continual Process Improvement mindset
Email Alert for Senior Technical Support Analyst (MasterLibrary) jobs in Charlotte, NC, United States
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