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Brooksource
indianapolis, in
PC Refresh Technician 1 year contract Location: Downtown Indianapolis, IN Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year Pay: $24.34/hr. Skills: STRONG CUSTOMER SERVICE HANDS ON EXPERIENCE WITH PC/DESKTOP Bui
Job Source: BrooksourceBrooksource
Indianapolis, IN, United States
PC Refresh Technician 1 year contract Location: Downtown Indianapolis, IN Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year Pay: $24.34/hr. Skills: STRONG CUSTOMER SERVICE HANDS ON EXPERIENCE WITH PC/DESKTOP Build
Job Source: BrooksourceBrooksource
Indianapolis, IN, United States
PC Refresh Technician 1 year contract Location: Downtown Indianapolis, IN Travel required - this resource will be selected to travel to refreshes throughout the state with occasional overnight travel (weekday only)- will not be traveling every week of the year Pay: $24.34/hr. Skills: STRONG CUSTOMER SERVICE HANDS ON EXPERIENCE WITH PC/DESKTOP Bui
Job Source: BrooksourceMercedes-Benz Bank AG
, IN, United States
**** Position Service Delivery Manager NW Availability From Qualification Diploma/ Bachelor/Master Degree Experience Experience Level: 12 to 15 years Work Location Bangalore 24x7 Shifts Yes Should be flexible to support during customer business hours and if needed rotating shifts Job Responsibilities The delivery manager is responsible for the del
Job Source: Mercedes-Benz Bank AGU-Haul
Indianapolis, IN, United States
Location: 2216 W 60th St, Indianapolis, Indiana 46228 United States of America If you are detail-oriented, relish variety and feel at home around all kinds of technology, consider becoming U-Haul Company’s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from plac
Job Source: U-HaulManta Resources Inc
Indianapolis, IN, United States
The IT Manager plays a pivotal role in leading the support team across multiple business operations, ensuring seamless alignment of IT functions with overarching business objectives. Responsibilities: Lead and mentor the help desk team, fostering continual development and ensuring service standards are consistently met. Collaborate with the Directo
Job Source: Manta Resources IncManta Resources
Indianapolis
Job Description Job Description The IT Manager plays a pivotal role in leading the support team across multiple business operations, ensuring seamless alignment of IT functions with overarching business objectives. Responsibilities: Lead and mentor the help desk team, fostering continual development and ensuring service standards are consistently
Job Source: Manta ResourcesIU Health
Indianapolis, IN, United States
Overview The Director – Information Services, Analytics Delivery manages the operational health and stability of assigned information services teams and resources. This leader ensures that IS projects and investment outcomes conform to business and clinical needs. They build relationships with business and clinical team members by working with pee
Job Source: IU Health, IN, United States
**Specialist IT Service Delivery**
**Location:** Bristol, IN, US, 46507 The Enterprise Service Delivery Specialist has the responsibility to implement, operate, and continuously improve the IT Service delivery throughout all of REV Group. The responsibilities of the IT Service Delivery Specialist include, but are not limited to, the following:
Build, implement and support IT Service Delivery processes to support all end users across the enterprise.
Develop and maintain SOPs and documentation for service delivery/IT processes, procedures, and policies.
Drive usage of and improvement to the IT Service desk ticketing system and all service delivery tools.
Support the geographically dispersed skilled staff of the IT Service Delivery team, to include training and quality assurance. Promote high standards, morale, collaboration, and team unity.
Support the geographically dispersed skilled IT staff during Major Incident Management (MIM) events
Coordinate and drive resolution for complex and/or multi-site user impacting events
Develop, measure, and report on key monthly SLA metrics.
Develop and maintain IT asset management program to include laptops, desktops, peripherals, tablets/iPads, and software licenses.
Develop and maintain relationships with assigned IT and business locations/departments to ensure IT services are understood and delivered to meet SLAs.
Work closely with IT and other key business areas to ensure IT and business security and compliance requirements are met.
Communication point between IT and the assigned business(es) changes, outages, scheduled maintenance, etc.
Continuous improvement of service delivery systems/tools and processes to align with the changing needs of the enterprise.
Actively participate and assist in developing processes such as configuration management/CMDB, incident, problem and knowledge management and change controls utilizing ITIL and other common best practices.
Interface with vendors, partners, and service providers in a professional and positive manner as a representative for REV Group.
Must be able to accommodate a flexible schedule with ability to work afterhours as needed in support of global business operations.
QUALIFICATIONS
EDUCATION or EQUIVALENT EXPERIENCE, PREFERRED EXPERIENCE, TECHNICAL / FUNCTIONAL SKILLS & COMPETENCIES
(Typical education and work experience/skill examples are provided below as recommendations. These can be revised based on the requirements of the job).
Education:
4 year degree or equivalent work experience in the field of Information Technology
Experience:
10+ years of IT experience in a fast paced and customer centric environment
10+ years of experience supporting IT and business end users and end user devices
Strong verbal and written communication skills
Administrative knowledge of ServiceNow ITSM build, configuration, and management
Experience defining and implementing metrics, SLAs, policies, and SOPs
Desired Skills:
Project Management principles and practices
Demonstrates a results driven approach to service delivery and customer satisfaction
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Specialist IT Service Delivery jobs in , IN, United States
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