Customer Service Representative
Irvine, CA, United States
Job Description
Job Summary
The Customer Service Representative is responsible for serving Masimo customers by providing product and support information, resolving issues, checking status and providing price and status information.
Duties & Responsibilities
Enter and confirm sales orders placed by phone, fax, or e-mail
Resolve any discrepancies for EDI/EFAX orders
Resolves product problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution and expediting correction or adjustment, following up to ensure resolution
Provides status of orders and resolve any shipping discrepancies
Creates and maintains customer records by recording/updating account information
Analyzes weekly reports to edit/adjust customer pricing and financial records
Recommends potential enhancements to systems or customer accounts by collecting customer information and analyzing customer needs
Support sales force and internal team members for samples and supplies
Contributes to team effort by accomplishing related results as needed and directed by management
Performs other duties or special projects as assigned
Minimum Qualifications Two or more years of customer service experience in an instrument company (preferable medical devices)
Prior experience with manufacturing and distribution
Must have had experience with an ERP system entering orders
Must have experience handling multiple calls using an ACD system
Knowledge of the latest ISO-13485, ISO-9001, the MDD, and Canadian Medical Device Regulations (CMDR)
Must be proficient in Outlook, Word, Excel, PowerPoint, and Access
Must possess excellent organizational, communication, and writing skills
Education
High School diploma or GED is required.
Compensation: The anticipated range for this position is $20.00 to $25.00 per hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education and experience.
Physical requirements/Work Environment
This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver's license is required.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.
Masimo is proud to be an EOE/, M/F/D/V, and we are committed to Diversity at every level
About Us
For over thirty years, Masimo has been expanding the boundaries of noninvasive monitoring to improve patient outcomes and reduce the cost of care. Today, Masimo delivers a portfolio of hospital-trusted monitoring solutions to help increase patient safety, health, and wellness in the hospital and at home. When you join our team, you'll be part of a culture that's driven by passion, challenging the status quo, and making an impact in the lives of others.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: click here