Commercial Landscape - Account Manager

Dallas

Job Description Job Description TEXSCAPE SERVICES

Monarch Landscape Companies is a family of successful landscape brands in six states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

Job Summary

You'll manage daily operations of sites within an assigned territory to ensure delivery of high quality service to clients. You'll be responsible for client and employee retention, crew productivity, and workplace safety.

Essential Duties and Responsibilities

Serve as client point-of-contact for day-to-day site issues, and expeditiously and proactively identify, address, and resolve client needs

Conduct walk-throughs with client and other company representative as appropriate

Work closely with production staff to ensure all services are performed according to contract specifications, on budget, according to schedule and with a high standard of quality

Effectively communicate with production teams the tasks necessary to provide a consistent, high quality product for clients

Effectively assess labor needs and execute labor plan by hiring or terminating employees as needed

Demonstrate strong leadership skills; develop morale and recognize employee achievements; foster opportunities for professional development of employees

Review and approve time cards for accurate and timely submission to payroll

Analyze and understand cost reports and budget variances related to contract projects

Routinely monitor sites for quality, assess opportunities for potential maintenance, irrigation, and enhancement upgrades and repairs

Collaborate with Service & Operations Support to propose, track, and resolve minor extra work projects to current clients

Work closely with Project Manager on A/B client communication and expectations, including site information and capital or large-scale projects

Meet or exceed annual sales goals

Add and update client and project information in CRM software

Ensure safety on every site by conducting and enforcing safety training and meetings, as well as consistently monitor job sites for potential safety hazards

Responsible for creating contemporaneous, prompt, and thorough documentation of all coaching, conversations, counseling, and performance management discussions with employees

Submit accurate employee status change paperwork to administration in a timely manner to meet established deadlines

Constantly promote and encourage adherence to company policies and best practices

Supervisory Responsibilities

Direct supervision of 15 to 20 employees

Training, planning, assigning and directing work

Conflict resolution Secondary Duties and Responsibilities

Ensure successful completion of tasks delegated to Crew Supervisor(s)

Recommending potential clients to business development team, based on current relationships

Qualifications

Education

Bachelor’s degree in Business Administration, Landscape Architecture or Horticulture preferred

Equivalent work experience

Experience

At least 5 years related work experience, including at least 3 years of people management experience

License or Certification

As required by state and federal law

Valid and insurable driver license

Ability to obtain a DOT medical card

Commercial Pesticide Applicators License, or ability to obtain within 1 year

Certified Landscape Technician (CLT) or ability to obtain within 1 year

Specialized Skills

Strong relationship building and customer relations skills

Strong management and leadership skills

Experience working the commercial property managers a plus

Effective oral and written communication

Ability to operate commercial landscape equipment and tools

Have a working understanding of irrigation repairs and familiarity with irrigation controller monitoring and adjusting

Ability to prioritize multiple tasks and perform well under deadlines

Organizational skills

Flexibility

Ability to use a computer with a basic understanding of Microsoft Excel, Word and Outlook to leverage technology to meet internal and external client needs

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format

Ability to read, write and comprehend English

Ability to speak effectively before employees and clients

Bi-lingual English/Spanish required, including ability to read, interpret and translate documents and verbal presentations

Basic math

Total Rewards

At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities.

Monarch also provides eligible employees with an array of additional benefits, including:

The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life/ad and a number of supplemental insurances

Company Provided Life/AD&D

Employee Assistance Program

7 Paid Holidays

3 Days Paid Bereavement

5 Days Paid Jury Duty

Employee Equity Program

1% - 2% commission paid on ancillary gross margin sales.

Paid Time Off Starting at 2 weeks per year

Sick Pay in accordance with applicable state or local ordinance

Take Home Vehicle

On-Demand Pay Through A Partnership with DailyPay

Referral Bonuses Programs

Gym Membership and Mobile Carrier Discounts

Education Assistance

Best-in-Class Learning Management System

Career Advancement Opportunities

The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is provided in compliance with state specific laws. Salaries are based upon candidate experience and qualifications, as well as market and business considerations, and therefore may be different in other locations or operating divisions.

Pay range: $60,000 - $82,000.00

Texscape Services is an EEO and E-Verify participating employer.

Texscape Services is an On Demand Daily Pay employer.