Vice President, Operations - HOA (CNC2024-6497)

Charlotte, NC, United States

Vice President, Operations - HOA (CNC2024-6497)

Highly effective ability to manage Directors of Community Association Management, Community Association Managers and Assistant Community Association Managers

Highly-effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary

Highly-effective ability to manage a large, complex portfolio of communities

Ability to manage the RealMana

Minimum 3-5 years HOA community management experience in addition to other professional work experiences demonstrating leadership capabilities

Transition process to on-board new community association clients and closely coordinate with our Client Services Group and the client community during the set-up process

Familiar with vendor management, and construction and maintenance issues

Understanding of Community Association business and financial statements

Ability to motivate, cultivate and negotiate with committees

Professional verbal and written communication skills

Strong Computer Skills: Word, Excel, Outlook and Database applications

Strong organizational and time management skills

High integrity, honesty and professionalism

Exceptionally strong customer service orientation

Responsibilities Manage the daily operations for a large, high-growth market, serving more than 100 communities

Train, develop and oversee staff of DCAMs, CAMs and ACAMs

Manage and track internal and external tasks, oversee all calendars and scheduled events, and serve as the second level of escalation

Ensure CAMs are operating within the constructs of the Service Level Agreement and meet client expectations

Help recruit and build a first class team

Plus all other work related tasks as needed

$85,000 to $105,000, depending on education and experience

Medical Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

9 paid Holidays

Qualifications Highly effective ability to manage Directors of Community Association Management, Community Association Managers and Assistant Community Association Managers

Highly-effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary

Highly-effective ability to manage a large, complex portfolio of communities

Ability to manage the RealMana

Minimum 3-5 years HOA community management experience in addition to other professional work experiences demonstrating leadership capabilities

Transition process to on-board new community association clients and closely coordinate with our Client Services Group and the client community during the set-up process

Developer portfolio experience

Familiar with vendor management, and construction and maintenance issues

Understanding of Community Association business and financial statements

Ability to motivate, cultivate and negotiate with committees

Professional verbal and written communication skills

Strong Computer Skills: Word, Excel, Outlook and Database applications

Strong organizational and time management skills

High integrity, honesty and professionalism

Exceptionally strong customer service orientation

Responsibilities Manage the daily operations for a large, high-growth market, serving more than 100 communities

Train, develop and oversee staff of DCAMs, CAMs and ACAMs

Manage and track internal and external tasks, oversee all calendars and scheduled events, and serve as the second level of escalation

Ensure CAMs are operating within the constructs of the Service Level Agreement and meet client expectations

Help recruit and build a first class team

Plus all other work related tasks as needed

Benefits $85,000 to $105,000, depending on education and experience

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

9 paid Holidays

Overview

RealManage is an Inc. 5000 property management firm that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities...

RealManage is a national firm with clients and operations in 24 states from California to Florida and from Texas to Illinois. RealManage also serves nationally-recognized developer/builder clients.

As one of the largest (#6 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.

• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

• Selflessness: more than teamwork; we are part of something special and much larger than any of us.

• Personal Relationships: we are a professional services company; people do business with people they like.

• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

• Manage the daily operations for a large, high-growth market, serving more than 100 communities.

• Train, develop and oversee staff of DCAMs, CAMs and ACAMs

• Manage and track internal and external tasks, oversee all calendars and scheduled events, and serve as the second level of escalation

• Ensure CAMs are operating within the constructs of the Service Level Agreement and meet client expectations

• Help recruit and build a first class team

• Plus all other work related tasks as needed

Qualifications

• Highly effective ability to manage Directors of Community Association Management, Community Association Managers and Assistant Community Association Managers

• Highly-effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary

• Highly-effective ability to manage a large, complex portfolio of communities

• Ability to manage the RealMana

• Minimum 3-5 years HOA community management experience in addition to other professional work experiences demonstrating leadership capabilities

• Transition process to on-board new community association clients and closely coordinate with our Client Services Group and the client community during the set-up process

• Developer portfolio experience

• Familiar with vendor management, and construction and maintenance issues

• Understanding of Community Association business and financial statements

• Ability to motivate, cultivate and negotiate with committees

• Professional verbal and written communication skills

• Strong Computer Skills: Word, Excel, Outlook and Database applications

• Strong organizational and time management skills

• High integrity, honesty and professionalism

• Exceptionally strong customer service orientation

• Certification preferred - CMCA

Pay and Benefits:

$85,000 to $105,000, depending on education and experience.

Benefits include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life and Disability Insurance

• HSA (Required High Deductible Medical Plan to be eligible)

• FSA

• Education Reimbursement

• 401K matching

• Employee Assistance Program (EAP)

• 9 paid Holidays Company information

RealManage Family of Brands is a rapidly-growing, innovative management services provider for community associations of all sizes and types, including homeowner associations, condominium associations, cooperatives, luxury high-rises, municipal utility districts, and large master-planned communities throughout the United States. We are honored to have been recognized on the esteemed Inc. 5000 list as one of the fastest-growing private companies in the U.S five years in a row. At RealManage, we pride ourselves on providing exceptional community management solutions, staffed by industry-leading experts equipped to quickly and accurately answer any questions you may have. We are committed to providing the highest levels of transparency, visibility, and personalized service to ensure that every community we manage runs smoothly. Our comprehensive HOA and condo management services include onsite management, portfolio management, community development, maintenance services, and insurance services. Additionally, our proprietary, cloud-based technology provides users with easy access to all pertinent community information anytime, anywhere, and from any device. This includes web portals, tablet apps, and smartphone apps for all community constituents, from board members to residents to service providers. DPS # B19240

Company Specialties:

Community Association Management (HOAs and Condos)

#J-18808-Ljbffr