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Client Relations and Order Processing Associate (Food Manufacturing)

Metairie, LA, United States

Client Relations and Order Processing Associate (Food Manufacturing)

Responsibilities:

* Enter orders accurately and promptly into the company ERP system, including order amendments, status updates, and expediting.

* Monitor order status and proactively communicate delays or shortages to customers, ensuring a seamless experience.

* Collaborate cross-functionally to facilitate on-time order deliveries and resolve production or shipping issues.

* Engage daily with customers via email, phone, and in-person to promptly address inquiries and provide exceptional service.

* Develop in-depth knowledge of our food products, ingredients, manufacturing processes, and packaging to assist customers effectively.

* Maintain and update customer and company databases with accuracy.

* Handle and document consumer complaints, ensuring resolution and compliance with customer databases.

* Maintain thorough record-keeping in accordance with company policies and industry standards.

* Listen to customer concerns attentively and provide timely resolutions.

* Coordinate sample requests with warehouse operations for processing and shipment.

* Strive to exceed customer expectations and ensure satisfaction through proactive service.

* Perform other duties as assigned.

Qualifications:

* 2-3 years of experience in order processing, customer service, or related roles, preferably within food manufacturing.

* Proficiency with ERP systems and customer databases.

* Strong organizational skills with the ability to multitask effectively.

* Excellent verbal and written communication skills.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* Detail-oriented with a focus on accuracy.

* Ability to work well under pressure and meet deadlines.

* Problem-solving skills to address customer concerns efficiently.

* Team-oriented with the ability to collaborate effectively across departments.

* Knowledge of food industry regulations and compliance requirements.

* Understanding of supply chain and logistics processes.

* Familiarity with the company's products, including ingredients, manufacturing processes, and packaging.

* Customer-focused mindset with a commitment to delivering exceptional service.

* Adaptability and willingness to learn and grow in the role.

* Positive attitude with a proactive approach to problem-solving.

Company Requirements:

* Adherence to workplace safety policies and guidelines.

* Compliance with Good Manufacturing Practices (GMPs).

* Adherence to Safe Quality Food (SQF) practices.

What We Offer:

* 40-hour work week.

* Paid Time Off.

* Paid Holidays.

* Medical, dental, vision, life, and disability insurance.

* 401(k) with company match.

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