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Amdex Corporation
Potomac
Job Description Job Description JOB NUMBER: 1532 | LOCATION: Bethesda, MD | CLEARANCE/ACCESS LEVEL: Public Trust AMDEX.ai The Art of Data Science We are a seasoned Full-spectrum data solutions firm. We deliver insights, strategies, data analytics, and technical expertise to accelerate data modernization. We specialize in data s
Job Source: Amdex CorporationFawkes IDM
Reston
Job Description Job Description Responsibilities: Responds to onsite end user support issues regarding event or meeting concerns and facilitates the proper use of required technology to allow for a successful experience. Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions di
Job Source: Fawkes IDMFawkes IDM
Reston, VA, United States
Responsibilities: Responds to onsite end user support issues regarding event or meeting concerns and facilitates the proper use of required technology to allow for a successful experience. Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to assigned office IT GROUP
Job Source: Fawkes IDMManTech International Corporation
Herndon, VA, United States
Senior Tier 1 Help Desk Support Services Specialist page is loaded Senior Tier 1 Help Desk Support Services Specialist Apply locations USA-MD-GLEN BURNIE time type Full time posted on Posted 30+ Days Ago job requisition id R42389 Secure our Nation, Ignite your Future Become an integral part of
Job Source: ManTech International CorporationAVASO Technology Solutions
Washington, DC, United States
Job Description Onsite Field Technicians will be responsible for performing all Client service actions including Break Fix, Desk Side Support, IMAC's, Data Migration, and other related tasks. Additional responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment, IP phone handsets including network d
Job Source: AVASO Technology SolutionsGovCIO
Arlington, VA, United States
Overview GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This position will be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well as works closely
Job Source: GovCIOLCG
Rockville, MD, United States
Position Summary: The Helpdesk Support Specialist (Tier 1) is responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy, IT and other technical issues, and program operations. This role involves utilizing customer approved scripts, FAQs, User Guides, and other
Job Source: LCGManTech International
Bethesda, MD, United States
*****All ManTech employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.***** **Secure our Nation, Ignite your Future** ManTech provides mission-focused technology solutions and services for
Job Source: ManTech InternationalReston, VA, United States
Responsibilities:
Responds to onsite end user support issues regarding event or meeting concerns and facilitates the proper use of required technology to allow for a successful experience.
Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to assigned office IT GROUP e-mail alias.
Tracks, documents, monitors, and completes all issues in Service Now to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution.
Ensures equipment and associated technology is properly functioning for new hires, office moves and visiting personnel. Complete in person follow up with end users to ensure prompt resolution of operating problems, coordinating with other IT staff members as needed.
Regularly interacts with DC office personnel to ensure technology is functioning appropriately, updates are completed and provide guidance on ways to mitigate recurring issues.
Assists with preventative maintenance and testing of software and hardware. Provides feedback as necessary.
Coordinates with other internal Information Technology teams where overlap exists to develop efficient procedures and communications to stream-line processes and satisfy various department needs.
Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal business hours; participates in rotating on-call coverage with other team members.
May occasionally visit non-dc offices to provide onsite assistance and inventory tasks as needed with short notice.
Requirements
High school diploma or equivalent required; Bachelor's degree preferred
2+ years IT customer service experience in a law firm
Basic knowledge with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required
Basic knowledge of using and supporting video conferencing equipment
Basic knowledge using and supporting Microsoft Office; SharePoint, OneDrive, PowerShell, Citrix, VPN, Teams, Zoom Webex and document management systems such as NetDocuments
Basic knowledge of networking in an MS Server 2019 environment
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Email Alert for IT Support Specialist (Tier 1) jobs in Reston, VA, United States
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