General Manager | Ensemble Arts

Philadelphia, PA, United States

Overview:

The General Manager directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation. The GM is responsible for managing the daily operations of the venue, including the selection, development, and performance management of employees. The GM is responsible for operating a cost-effective operation that exceeds guest expectations through the service of high-quality food and beverages in a clean and comfortable atmosphere and overall responsibility for all aspects of the event venue; in particular as related to sales, profit and the development of people.

This role will pay a salary of $125,000 to $140,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job expires 8/31/2024

Responsibilities:

Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.

Anticipate guests needs, respond promptly, and acknowledge all guests.

Foster and promote a cooperative working climate, maximizing productivity and employee morale.

Maintain a healthy, happy, and productive work environment to foster loyalty and dedication.

Keep VP of Operations promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.

Proficient in Payroll Management

Adept at revenue forecasting and data analysis

Work with management team to increase guest counts and develop a loyal guest base.

Complete job responsibilities and performance objectives in a timely and effective manner.

Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency/effectiveness.

Maintain low staff turnover rate and high morale.

Participate in the recruiting and hiring of high-quality employees, including managers.

Participate in the supervision, development and, when necessary, and termination of employees.

Operate ethically to protect the image of the company.

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

Ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Responsible for ensuring consistent high-quality of food preparation and service.

Ensure that proper security procedures are in place to protect employees, guests, and company assets.

Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.

Conduct daily walk-through of the restaurant to determine areas that would need attention or repair.

Be physically present on the floor during service to ensure service standards.

Guide, direct, and train service staff; observe the flow of guests and provide assistance.

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Ensure positive guest service in all areas; respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Communicate with the kitchen regarding pace of service, special needs, and general guest satisfaction.

Provide direction to employees regarding operational and procedural issues.

Enforce disciplinary actions as needed.

Ensure that company policies and procedures, safety and other laws, regulations, and requirements are implemented and followed.

Ability to manage expectations, processes, and multiple projects simultaneously.

Oversee all aspects of the financial performance of the restaurant.

Must be able to maintain a schedule availability flexible to the business demands.

Qualifications:

Minimum of five (5) years restaurant management experience in high-volume setting.

Previous experience in event venue management with a proven record of providing the highest level of guest and employee satisfaction

Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities

Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports

Strong analytical capabilities including budgetary and financial acumen

Exhibits excellent verbal and written communication skills

Possess strong interpersonal and collaboration skills to manage this diverse team; must support and advance a culture of committed action, excellence, and respect

Self-disciplined, shows initiative, possess leadership ability and is outgoing

Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems

Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions

Ability to work flexible hours; perform job functions with attention to detail, speed, and accuracy; prioritize and organize; follow directions thoroughly; understand guests service needs; work cohesively as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent company data; direct performance of staff and follow up with corrections when needed

Proficient in following opening and closing procedures

Proficient in producing accurate monthly inventories

Must be passionate, entrepreneurial, and dedicated to success

PHYSICAL REQUIREMENTS

Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

Must be able to lift and carry up to 50 lbs.

Ability to stand for the entire workday.

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

Vaccination Statement:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

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