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Tri-Mack Plastics
Bristol, RI, United States
Located in Bristol, Rhode Island for nearly 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries. Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC m
Job Source: Tri-Mack PlasticsWilson Language Training
Providence, RI, United States
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Job Source: Wilson Language TrainingWilson Language Training
Providence, RI, United States
Customer Support Specialist Department: Customer Experience Location: Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assistin
Job Source: Wilson Language TrainingCitizens
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If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you’ll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Ou
Job Source: CitizensJobs for Humanity
Johnston, RI, United States
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Job Source: Jobs for HumanityQuadient
Providence, RI, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientQuadient
Providence, RI, United States
Quadient Strategic and NAGA Customer Support Specialist Providence , Rhode Island Apply Now Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innova
Job Source: QuadientToray Plastics
North Kingstown, RI, United States
** IS Support Specialist I** **Job Category****:** Information Systems **Requisition Number****:** ISSUP002347 Showing 1 location **Job Details** **Description** Toray Plastics (America), Inc., is a subsidiary of the Japan-based , which manufactures synthetic fibers, carbon fibers, plastics, and chemicals and employs more th
Job Source: Toray PlasticsBristol
Job Description Job Description
Located in Bristol, Rhode Island for nearly 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries.
Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC machining, bonding and assembly, testing and quality control - all within a modern, environmentally controlled 60,000 sq. ft. facility.
Our culture is based on values that promote respect, teamwork and accountability and we are committed to meeting customer requirements through our ISO 9001/AS9100 quality management system.
PLEASE NOTE - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Position: Customer Support Specialist (CSS)
Summary:
Under the direction of the Customer Support Manager, the CSS will assist the Account Managers and Sales Team in providing outstanding service to our customers. This position is responsible for administrative support, order entry and responding to customer inquiries. It is also a liaison between Tri-Mack and its customers, building relationships with customers around the globe, and requires the ability to effectively communicate externally and internally across all functional areas.
Responsibilities & Accountabilities:
Support Account Managers in all areas of order processing for new and existing customers.
Enter customer orders, including forwarding all of the required materials to the appropriate staff members for review
Support and communicate effectively with existing and prospective customers via phone, e-mail, website and meetings
Support sales accounts, building and maintaining relationships with new and existing customer contacts, including on-site meetings
Use advanced data analysis via Excel and Visual Manufacturing in support of Sales Team projects
Prepare follow-up reports, sales summary reports, forecast and other reports as needed
Control drawing revisions, maintain log
Support and participate in bi-weekly production meetings
Work on special Sales Department projects as needed
Maintain all Sales Department files
Conduct yourself in an ethical and professional manner and always follow Tri-Mack Values: Respect, Teamwork, Integrity, Accountability and Durability
All other duties as assigned
Education, Skills & Experience:
BA/BS degree in related Business/Marketing is preferred
Customer Service and/or Sales experience is preferred
Familiarity with composites and plastics, manufacturing and the aerospace industry is helpful
Strong interpersonal skills, with the ability to communicate and negotiate effectively, both verbally and in writing
Established computer skills with advanced Excel required, including macros, pivot tables, analyzing data and generating reports
Visual Manufacturing experience a plus
Organized and able to handle multiple tasks while paying close attention to the details and specifics of each task
Reliable, accountable and able to learn quickly, work with a minimum amount of supervision
Team player
Our Benefits:
We offer competitive salaries and generous benefits, including:
40 hour schedule Monday-Friday
Medical, Life & Dental Insurance
Paid Holiday, Personal Time & Vacation
401(k) with Company Match
Tuition Reimbursement
If you’re looking for an innovative, values-driven company where you can put your aptitude and expertise to work, grow your career and take on ever-bigger challenges, you may just have found the place! We know our continued success is dependent upon our employees, which is why we are always on the lookout for reliable, knowledgeable and dynamic individuals with past success in a collaborative team setting, working with clear objectives and direction.
*Tri-Mack Plastics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status or genetic information. Tri-Mack is a drug-free work environment. Pre-employment drug screening (excludes THC) and background checks are required.
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Customer Support Specialist jobs in Bristol
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