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Tri-Mack Plastics
Bristol, RI, United States
Located in Bristol, Rhode Island for nearly 50 years, Tri-Mack is a leading manufacturer of high-temperature thermoplastic components for the aerospace-defense, semiconductor, energy and medical industries. Our broad capabilities include collaborative engineering, tool making, injection molding, thermoplastic composite processing, multi-axis CNC m
Job Source: Tri-Mack PlasticsWilson Language Training
Providence, RI, United States
Customer Support Specialist Department: Customer Experience Location: Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assistin
Job Source: Wilson Language TrainingQuadient
Providence, RI, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientCitizens
, RI, United States
If you’re a critical thinker, detail-oriented, and seek opportunities to continuously learn, consider a career at Citizens as a Fraud Customer Support Sr. Specialist. In this role, you’ll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Ou
Job Source: CitizensJobs for Humanity
Johnston, RI, United States
Company Description Job Description Customer Support Specialist-Call Center This is a contract position. This is an on-site position in Providence, RI. About this position This Consumer Lending Advisor role is a call center position supporting customers for one of the larger financial institutions in the US. Advisors will manage incoming call
Job Source: Jobs for HumanityQuadient
Providence, RI, United States
Quadient Strategic and NAGA Customer Support Specialist Providence , Rhode Island Apply Now Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innova
Job Source: QuadientToray Plastics
North Kingstown, RI, United States
** IS Support Specialist I** **Job Category****:** Information Systems **Requisition Number****:** ISSUP002347 Showing 1 location **Job Details** **Description** Toray Plastics (America), Inc., is a subsidiary of the Japan-based , which manufactures synthetic fibers, carbon fibers, plastics, and chemicals and employs more th
Job Source: Toray PlasticsThundermist Health Center
Woonsocket, RI, United States
Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles. Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all
Job Source: Thundermist Health CenterProvidence, RI, United States
Wilson Language Training
Customer Support Specialist
Providence ,
Rhode Island
Apply Now
Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assisting with inquiries about shipments, returns and online resources.
Essential Job Functions:
Ability to communicate clearly and professionally via chat, phone and email.
Maintain and update customer records during interactions, transactions, and communications.
Process transactions for materials and subscription offerings.
Ensure accurate, timely responses and follow-up with customer inquiries.
Work closely with other internal teams to ensure seamless transitions throughout the customer journey.
Continue and maintain working knowledge of all company products, services, and online platforms.
Provide precise details of each product line and corresponding materials including catalogue descriptions and pricing.
Process cancellations and transfers for professional learning options offered.
Provide authorization and documentation for customer returns and shipments.
Participate in departmental projects with focus on development of procedures and streamlined functions to improve customer experience.
Understand and display WLT-s values.
Other duties as assigned.
Skills
Excellent communication and interpersonal skills.
Maintain a positive, empathetic, and professional attitude.
High degree of comfort with Desktop Computer functions.
Familiar with CRM systems and practices, NetSuite experience a plus.
Basic Internet navigation skills.
Ability to work independently, collaboratively and productively in both an office and a non-office environment.
Education:
High School Diploma or G.E.D.
Experience:
At least one year of customer service experience in a professional office environment preferred.
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
Medical, dental, vision, and Life & Disability Insurance
401k plan with partial employer match
Paid Time Off
Paid holidays
-O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range: $40,000 - $56,000.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V
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Customer Support Specialist jobs in Providence, RI, United States
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