Customer Service Representative

West Covina, CA, United States

Brief Description:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Transdev is seeking individuals for the position of Customer Service Representative. This position is part of our management services contract with Foothill Transit, the second largest transit system in Los Angeles County, California. Foothill Transit is an award-winning bus system with a fleet of 357vehicles and ridership of 10million annually.

The CSR (Customer Service Representative) primary responsibilities will includeanswering customer inquiries via phone and in person; sell various fare media.

Cash handling experience required.

Basic computer knowledge required.

Working 29 hours per week at $18.50 per hour

Description:

Answers incoming calls to the customer service team.

Receives customer inquiries and complaints.

Answers questions and provides information about services.

Clearly and accurately documents issues.

Resolves customer inquiries relating to transportation; communicates resolution to customers.

Operates a Point of Sales (POS) for the sale of fare media.

Other duties as assigned.

Qualifications:

Education, Licensing, and Certifications:

High school diploma or equivalent, such as GED, required.

Experience Preferred:

Up to 2 years of customer service or basic office experience preferred.

Skills and Knowledge Required:

Pleasant telephone voice/manner

Strong written and oral communication skills

Strong listening skills

Ability to remain courteous with difficult or angry customers.

Basic computer knowledge/PC experience

Some locations require bi-lingual skills.

Travel requirement <5% of time for occasional meetings or training.

Pre-Employment Requirements:

Must submit to drug testing and a background check.

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.

100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.

Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.

Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Customer Service

Job Type: Part Time

Req ID: 2372

Pay Group: V7K

Cost Center: 540

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.