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Ultratec
Fitchburg, WI, United States
Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an Enterprise IT Service Desk Technician to join our team. This full
Job Source: UltratecUltratec
Madison, WI, United States
Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an Enterprise IT Service Desk Technician to join our team. This full
Job Source: UltratecForemost Farms
Middleton, WI, United States
Position Overview This position delivers professional customer support of technology services to Foremost Farms employees and stakeholders. As a member of the Service Desk team, delivers onsite and remote support and provides high quality technology experiences to the people they support. The position fulfills requests and resolves incidents ensur
Job Source: Foremost FarmsForemost Farms
Madison, WI, United States
JOB REQUIREMENTS: About Us Foremost Farms USA, headquartered in Madison, Wisconsin, is a world-class supplier of cheese, dairy products, and ingredients to national and international markets. As a dairy cooperative, we are owned by the 1,100 dairy farmers who supply our high-quality milk. Our flexible, diverse plant network allows us to manufacture
Job Source: Foremost FarmsLogicalis
Madison, WI, United States
JOB REQUIREMENTS: Job Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. ** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH ** Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in
Job Source: LogicalisVolt Services Group
Madison, WI, United States
JOB REQUIREMENTS: Exceed your potential with Volt Volt is immediately hiring IT Support Specialists in Spokane, Washington. As an IT Support Specialist you will: Provide support services to internal and/or external users for software, applications, hardware, and telecommunications related issues. Troubleshoot core bank applications, Microsoft appli
Job Source: Volt Services GroupCreative Financial Staffing
Verona, WI, United States
HELP DESK SPECIALIST PERMANENT | NO SPONSORSHIP AVAILABLE About the Company: Our client is seeking a full-time, permanent Help Desk Specialist to be a great addition to their Help Desk customer support team. Here are a few reasons why you should apply: Innovative and fast-growing technology leader. Company is experiencing tremendous growth and
Job Source: Creative Financial StaffingConnect Search
Madison, WI, United States
IT Support Specialist/Help Desk Technician I am currently working on a Direct hire IT Support Technician/Help Desk Technician opportunity with one of my clients based out of Madison. 50/50 mix of remote/onsite/The majority of clients are local with a handful of clients that are further out but those would be super limited onsite travel. The have a
Job Source: Connect SearchMiddleton, WI, United States
Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an Enterprise IT Service Desk Technician to join our team.
This full-time position offers a full-time schedule, 8 AM - 5 PM, Monday - Friday onsite, a competitive starting wage, a full benefits package, and a casual work environment. Absent undue hardship, Ultratec will make reasonable accommodations for religious beliefs and individuals with disabilities.
Ultratec's most recent endeavor, the Captioned Telephone (CapTel), continues to demonstrate how we have revolutionized the industry with cutting edge products that transform the lives of individuals around the world.
Position Summary: The Enterprise IT Service Desk Technician is primarily responsible for initial level 1 triage support of all technical-related issues. In this position, you will assist in deploying, supporting, and maintaining corporate and platform application support of Ultratec's systems and products.
Schedule: Regular business hours are 8:00 AM to 5:00 PM Monday through Friday onsite, on-call and after-hours responsibilities may be required on a rotating basis.
Essential Functions and Responsibilities: (Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time).
Support PC and LAN/WAN issues.
Process and maintain Helpdesk tickets.
Performs basic computer hardware and software maintenance, repairs, and installations.
Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
Maintain a positive work environment by providing daily support and assistance.
Communicate technical information, both verbal and written to a wide range of end-users, peers, and customers.
Prepare and maintain documentation and standards of work.
Required Technical Skills:
Technical/IS Degree completed or in process, certifications, or equivalent experience.
1-2 years of hands-on Hardware Break/Fix experience highly preferred.
General knowledge in workstation support in a Microsoft Windows environment.
LAN/WAN experience preferred.
Setup and configuration of Windows workstations on a LAN.
Strong skills in troubleshooting and repair of workstations and networks.
Strong people skills - ability to both listen and communicate effectively.
Proven leadership skills.
Strong organizational skills.
Ability to research solutions or information regarding technical issues.
Required Soft Skills:
Customer service focused individual with the ability to handle customer interactions with diplomacy and tact.
Excellent interpersonal skills with the ability to gauge the customer's technical ability and communicate with them in an appropriate technical or non-technical language.
Must have a good command of the English language to provide effective phone, desk-side, and email support.
Ability to handle confidential information in an appropriate manner.
Physical Requirements:
Ability to lift and/or carry 15-30 lbs. or more and push and pull carts when necessary.
All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital status, veteran status, student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, and any other status protected by federal, state or local law and regulations.
Email Alert for Enterprise IT Service Desk Technician jobs in Middleton, WI, United States
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