VP, Services
Chantilly, VA, United States
Position Title
Department
Company Tier
VP of Services
Services
Sr. Leadership
Employment Status
FLSA Status
Reports to
Full-Time Part-Time
Temporary
Exempt
Nonexempt
Chief Operating Officer
Travel Requirement
Commission Eligible
Effective Date
Yes No
Percentage: 25%
Yes
No
02/01/2023
Summary:
The VP of Services will lead and strategically grow Splunk Professional Services for Qmulos and manage all aspects of Qmulos’ Professional Services lifecycle. Services business development, engineering team health, project delivery, business process improvement, and attainment of corporate level KPIs all fall within the scope of the role. A successful VP of Services will foster a customer centric culture within the team while meeting utilization and corporate targets. This role will also serve as a cross-functional lead between services team members, partners, and customers, and the Qmulos Product organization.
Responsibilities : Manage and strategically expand Splunk Professional Services partnerships and direct customer accounts to achieve revenue & margin targets while maintaining customer satisfaction.
Manage and develop multiple Splunk Professional Services revenue streams, primary partnerships within Splunk’s ecosystem, to include revenue from core Splunk services, premium Splunk app services, assigned expert services, subscription services, cloud migration services, and direct services from public and private sectors.
Facilitate short and long term Splunk resource capacity planning based on current big data analytics industry needs, with a primary focus of minimum attrition, balanced resource utilization and continued revenue growth.
Provide strategic guidance and subject matter expertise to C-suite and Board of Directors. Interpret internal and external business challenges and recommends best practices to improve products, processes, or services. Utilizes understanding of industry trends to inform decision making process.
Monitor the overall performance of the department by tracking and examining key performance indicators and operational goals while reporting out to the leadership team.
Establish contract milestones and track real-time progress against these milestones. Identify risks to project roll-out and develop actions to reduce those risks.
Works with Qmulos finance function to accurately forecast of key business implications and financial metrics. Recommends and implements adjustments to meet business goals.
Collaborate closely and execute plans with internal Qmulos product teams to minimize resource gaps, technology, and product gaps, and strategically coordinate product sales opportunities from Services engagements (Cross Sales)
Build an efficient, effective, and high performing team that strengthens the departments technical and consulting capabilities to deliver Qmulos strategic roadmap.
Supervisory Responsibilities: Recruits, interviews, hires, and trains new Splunk Engineers
Mentor and guide Splunk Professional Services team with career path, organic growth, continued technical and soft skills growth
Promote inclusion and strong trust at all Services management levels of organization
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations and provide engineers with ongoing feedback for improvement
Handles discipline and termination of employees in accordance with company policy.
Provide technical oversight and guidance to ensure quality and consistent Splunk consulting of Splunk services engineers across all customer engagements
Distribute knowledge to engineers on new processes and ensure consistent delivery
Required Skills/Abilities: 10+ years of customer-facing services experience
10+ years of experience in Federal, State, SLED or Pub Sec providing consulting and/or professional services
5+ years of leadership experience managing and mentoring engineers
Demonstrated ability to deliver cybersecurity solutions to customers with experience in customer success and revenue growth achievements
Knowledge of Splunk enterprise and surrounding ecosystem
Experience scaling PS teams within a growing organization
Strong consulting, analytical, and problem-solving skills
Strong communication skills with customers and Qmulos cross-functional teams
Adept at multi-tasking and working with multiple customers at the same time
Experience in building a network and fostering relationships with customers and potential customers
Ability to engage senior client management in discussions regarding our solutions, the client’s industry, and business model
Strong customer service orientation- demonstrates the ability to build effective working relationships with stakeholders leading to “trusted advisory” status
Potential Travel: 25%
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