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Huff Insurance
Pasadena, MD, United States
Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Free food & snacks Health insurance Paid time off Profit sharing Training & development Vision insurance Huff Insurance is an insurance agency located in Pasadena MD. With over 64 years of serving families and businesses in Maryland,
Job Source: Huff InsuranceYates Insurance & Bonding
Annapolis, MD, United States
The Customer Service Representative at local independent insurance agency is responsible for maintaining solid commercial and/or personal lines customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific
Job Source: Yates Insurance & BondingDollar Tree
Glen Burnie, MD, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Dollar TreeU-Haul
Odenton, MD, United States
Location: 1480 Annapolis Rd, Odenton, Maryland 21113 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's
Job Source: U-HaulLiberty Military Housing
Annapolis, MD, United States
Overview Liberty Military Housing - Own your passion for service! At Liberty Military Housing we're here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of pr
Job Source: Liberty Military HousingU-Haul
Glen Burnie, MD, United States
Location: 7280 Baltimore Annapolis Blvd, Glen Burnie, Maryland 21061 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of
Job Source: U-HaulCaliber Collision Centers
Annapolis, MD, United States
Service Center Annapolis JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend lo
Job Source: Caliber Collision CentersU-Haul
Odenton, MD, United States
Location: 1480 Annapolis Rd, Odenton, Maryland 21113 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’
Job Source: U-HaulAnnapolis, MD, United States
Who We Are.
At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike.
CUSTOMER SERVICE REPRESENTATIVE - LEVEL 2
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Schedule
DAYS - 6:00 am - 2:00 pm, Monday - Friday + one weekend day per month
Training is up to eight weeks on the DAY shift (Monday - Friday) required
Responsibilities
Provides first contact and incident resolution to customers with H/W, S/W, and application problems including both customer telephone support as well as electronically submitted requests.
Provides polite and customer-friendly service support for problem resolution
Attempts to resolve as many incidents during the first contact, or at Tier 1.
Efficiently escalates incidents to higher Tier 2 or Tier 3 when required
Documents incident status and solutions in incident database tools
Works through various types Tier 2 issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Education/Certification Requirements High School degree or equivalent with 3 years of relevant experience or equivalent combination of education and experience required. Bachelor's degree or equivalent experience preferred.
DoD 8570 IAT Level 2 certification (e.g., CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) within 120 days of start date
And one of the following certifications: CompTIA A+ CE, HDI-CSR (Customer Service Representative), HDI-SCD (HDI Support Center Director), HDI-SCA (HDI Support Center Analyst), ITIL Foundation, or Microsoft Office 365 within 120 days of start date
Required Qualifications Possesses current working knowledge of computers, printers, laptops, and common windows applications.
Ability to provide polite and friendly customer service.
Experience with first contact and incident resolution to customers and hardware, software, and application problems preferred.
Experience with customer telephone support, Live Chat, SC Portal, account creation, and email submitted requests preferred.
Clearance Requirements Active TS/SCI clearance; must be able to obtain and maintain CI Polygraph.
Who Makes It Happen.
At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include: Medical / Rx
HSA / FSA
Dental & Vision
Life / AD&D
Long & Short Disability
Disability Insurance
Accident Insurance
Critical Illness
Hospital Insurance
Pet Benefits
Education/Training Program
401k Retirement
Generous Paid Time Off
Flexible Parental Leave
Volunteer Time Off
Flexible Work Locations
Alternative Work Schedules
CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.
Email Alert for Customer Service Representative (DAYS Shift) jobs in Annapolis, MD, United States
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