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Wendy's
Sugar Land, TX, United States
HAZA Foods is seeking an IT Technician to support office and restaurant staff of multiple QSR restaurants in the Houston area.The ideal candidate will have experience providing support for software, hardware and networking related issues in a help desk/technical support environment, superior customer service & troubleshooting skills. In addition,
Job Source: Wendy'sPierce Technology Corp
Houston
Job Description Job Description • Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provid
Job Source: Pierce Technology CorpMcLane Intelligent Solutions
Houston
Job Description Job Description The McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our p
Job Source: McLane Intelligent SolutionsTHIRD COAST BANK
Houston
Job Description Job Description Position Summary: This position will provide first level contact and provide resolutions to Bank IT issues. This position will manage multiple calls with help-desk software and resolve/assign tickets. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to per
Job Source: THIRD COAST BANKSerigor Inc.
Houston
Job Description Job Description Job Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to a
Job Source: Serigor Inc.Systems Chief
Houston
Job Description Job Description Systems Chief is looking for an IT professional to join our team in our Houston office. This is a great opportunity for someone interested in getting project experience both onsite and remote (from our office location and your home - flexible). Responsibilities : Visit client company locations for varied onsite wo
Job Source: Systems ChiefNabors
Houston
**Company Overview** _Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has_ _established_ _a global network of people,_ _technology_ _and equipment to deploy solutions that deliver safe,_ _efficient_ _and responsible hydrocarbon production. By_ _leveraging_ _its core competen
Job Source: NaborsPierce Technology Corp
Houston
Job Description Job Description Someone with methodical troubleshooting skills Front-line technical support or related service experience Must possess experience with VoIP Telephony technologies Must have experience working with ITSM system, such as Remedy High energy and motivated individual with prior work experience in ITIL based culture Expe
Job Source: Pierce Technology CorpSugar Land, TX, United States
Reports to: Director, Information Technology - HAZA Foods
FLSA Status: Non Exempt
Summary/Objective
This position will have experience providing support for software, hardware and networking related issues in a help desk/technical support environment, superior customer service & troubleshooting skills. In addition, candidates will also have Point-of-Sale (POS) technical support experience OR restaurant industry knowledge/background with hands-on, 'user-level' POS experience.
Competencies
Technical Capacity.
Thoroughness.
Communication Proficiency.
Learning Orientation.
Essential Functions
Requires excellent customer service skills with a demonstrated customer-focused, service-first approach
At least 2-3+ years of technical support/help desk support experience is required
Experience working in the Restaurant industry and/or experience providing POS (Point-of Sale) technical support for restaurants
Aloha POS experience is a major plus
Must be technically savvy with a strong overall technical aptitude and superior customer service skills•
Requires strong skills and proficiency level in troubleshooting, support, analysis and resolution
Experience supporting external end-users with software, hardware and networking related issues
Knowledge of networking topologies and computer operating systems
Knowledge/experience with Microsoft Office programs
Additional Qualifications Must have excellent verbal & written communication and interpersonal skills
The ideal candidate will be an innovative, driven, motivated, results-oriented and energetic
Complex problem-solving skills and an attention to detail are required
Ability to prioritize multiple priorities effectively; excellent time management & organization skills
A successful candidate must have the ability to perform well under pressure and adapt to a rapidly changing environment
Must be highly reliable with a stable work history, punctual and dependable
Must be flexible in scheduling and have the ability to work various shifts/schedules including nights, weekends and holidays on an on-call basis.
Competitive compensation & benefits
Required Education and Experience Bachelor's degree in technical field or four years' experience.
Two years' relevant experience.
Experience in a customer service-related capacity.
Preferred Education and Experience
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Email Alert for Help Desk Technician jobs in Sugar Land, TX, United States
ⓘ There was an unexpected error processing your request.
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