Licensing & Sales Support Specialist

College Park, MD, United States

Licensing & Sales Support Specialist

Who we are :

The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world.

Position Summary :

The Licensing and Sales Support Coordinator ensures compliant licensing (policy & standards) and supports Sales through efficient contract management, accurate data practices, and independent resolution of moderately complex licensing issues.

APS has a "remote first" concept that promotes equal treatment and equal access within the United States, independent of physical work location, with a majority of staff working primarily from remote work locations. APS values diversity and welcomes candidates from a variety of backgrounds. APS offers a dynamic work environment with an outstanding total compensation package, including salary, outstanding benefits, and excellent paid time off.

Responsibilities:

Key lead on handling contract management for all customer types per APS policy. The individual will use manual and technical tools to review and revise contracts, additional amendments, and provisions to ensure licensing terms meet APS and industry standards.

Collaborate with Sales Support Manager and team on collecting standard single-site user licenses.

Handle customer inquiries as assigned including those related to online licensing, IP updates, usage statistics, librarian user account setup, turn-away reports, and trial access.

Ensure CRM data - including contact, order, and payment information - is clean, accurate, and up to date.

Collaborate with the Sales team on consortia management in different data systems, such as commission reconciliation, license updates, quote & order setup, and payment collection.

Collaborate with internal and external stakeholders to resolve OA workflow inquiries.

Standard administrative functions include documenting and scheduling meetings, filing, scanning, etc.

Contract Management: Ensure all single-site user licenses are collected frequently (annually or bi-annually)

Draft complex license agreement for the Sales team.

Review and ensure license modification inquiries, amendments, and additional provisions meet APS requirements.

Track special licensing procurement process for consortia and government sales.

Customer Support: Collaborate with internal and external stakeholders on OA workflow inquiries and special invoicing per OA license terms.

Support with consortia and government procurement.

Resolve moderate and complex inquiries as assigned for consortia sales; providing excellent customer service.

Collaborate with the internal team to ensure accurate invoicing, payment collection, and reconciliation.

Industry Knowledge & Reporting: Stay informed on scholarly publishing trends (Open Access, agreements, licensing)

Analyze data & generate reports (subscriptions)

Administration: Standard administrative tasks (meetings, filing, scanning)

Other duties as assigned

Education: Associate or bachelor's degree preferred, or two years of equivalent work experience in licensing, sales, and customer service may be accepted.

Experience, Knowledge, Skills, and Abilities: Minimum of 2 years of experience in contract management, sales, customer services, or a related role. Experience in customer service and sales preferred.

Experience at a publishing firm or association is preferred.

Advanced knowledge of scholarly publishing contracts, licensing, & negotiation.

Proficient knowledge of Open Access knowledge & publishing trends.

Advanced data analysis & software proficiency (CRM, Salesforce, MS Office Suite, Google Suite).

Excellent customer service & communication skills.

Exceptional ability to problem-solve, be detail-oriented, independent & collaborative.

Adaptable to quickly changing schedules.

Travel: This position requires up to 10% travel to attend events, and meetings, including travel to APS offices in Long Island, NY; Washington DC; and College Park, MD, as well as other off-site locations for periodic meetings and training sessions. Additional travel may be required as assigned by the supervisor.

Salary:

The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.

Hiring Range: $54,808/year - $74,360/year (USD)

Target Starting Range: $54,808/year - $60,164/year (USD)

Incentive Compensation:

Full-time employees in this position may earn incentives based on various factors. Incentives for hires in 2024 are prorated daily from the hire date. Incentive agreements are effective for 2024 and may be modified or revoked at any time by APS. Incentives and commissions will be determined according to the definitions provided in the offer and will be awarded by specified dates.

Work Environment:

As noted above, APS offers a "Remote First" workplace. Although our offices are located on Long Island, NY; Washington DC; and College Park, MD, you can work from other places in the United States. We are flexible about work hours, but expect responsiveness during the core of the workday, Eastern Time.

This is Us:

Help us achieve our mission of advancing and diffusing the knowledge of physics for the benefit of humanity, promote physics, and serve the broader physics community.

At APS, we: Provide a welcoming and supportive professional home for an active, engaged, and diverse membership

Advance scientific discovery and research dissemination

Advocate for physics and physicists, and amplify the voice for science

Share the excitement of physics and communicate the essential role physics plays in the modern world

Promote effective physics education for all

Core Values:

Core values are essential to shaping the culture of an organization. They provide the structure and guidance for how we conduct ourselves in our day-to-day interactions. Every employee has a responsibility for upholding these values. The behaviors and actions associated with demonstrating competency in these Core Values are described in a separate document.

Our Core Values: Scientific Method

Trust, Integrity, and Ethical Conduct

Equity, Diversity, and Respect

Collaboration

Education and Learning

Speaking Out

Amazing 2024 Benefit Offerings: Flexible schedules and ability to work remotely

8% employer-paid retirement contribution

Investment advisement services: 100% employer paid

Medical benefits: PPO or HDHP option

Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment

Lifestyle Spending benefit up to $2000.00 (USD) - 100% employer paid

Dental benefits: individual coverage 100% employer paid

Vision benefits: individual and dependent coverage 100% employer paid

Basic Life & Accident insurance: employee coverage 100% employer paid

Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage

Disability insurance: employee coverage 100% employer paid

Voluntary Accident & Critical Illness insurance

Healthcare, Commuter & Dependent care flexible spending accounts

Vacation: 15 days annually

Generous holiday leave: 17 paid days of significance; includes one week closure at the end of December

Personal leave: 4 days annually

Volunteer leave: 1 day annually

Sick leave: 10 days annually

Bereavement & Compassion leave: 2 -15 days based on loss

12 weeks employer-paid family leave

College tuition reimbursement plan

Job related seminar & continuing education

Professional Certification/Recertification 100% employer paid

Training and professional development; access to LinkedIn Learning on-demand courses

Employee Assistance Program

Mindfulness Meditation: live and on-demand classes

APS does not offer relocation assistance/costs

The American Physical Society is an affirmative action and equal opportunity employer. It is the policy of American Physical Society not to discriminate or allow the harassment of employees or applicants on the basis of race, religious creed, immigration status, alienage or citizenship, religion, color, ethnicity, sex, national origin, age, disability, marital status, familial status, protected veteran status, protected military status, physical or mental disability, sexual orientation, gender identity, genetic information, predisposing genetic characteristics, ancestry, domestic violence victim status or any other characteristic protected by law with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at APS. The American Physical Society is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please contact APS Human Resources at [email protected]. The "Know Your Rights: Workplace Discrimination is Illegal'' poster, prepared by the U.S. Equal Employment Opportunity Commission (EEOC), provides an overview of several laws that protect you from discrimination on the job, and several rights are afforded to you by these laws. The "Pay Transparency Non Discrimination Provision," prepared by the U.S. Office of Federal Contract Compliance Programs (OFCCP), provides an overview of several protections implemented to protect individuals working under federal contracts from discrimination when inquiring about or discussing compensation; these protections apply to all employees and applicants. The APS has a "remote first" concept that promotes equal treatment and equal access, independent of physical work location, with a majority of staff working primarily from remote work locations. #LI-SB1

#LI-SB1

#J-18808-Ljbffr