Clinical Support Specialist_

Boston

The Massachusetts Department of Public Health (DPH) seeks an experienced research analyst to serve as our new Clinical Support Specialist. This role conducts surveillance and complex administrative activities related to infectious diseases for high priority cases for the Division of STD Prevention and HIV Surveillance (DSTDP), within the Bureau of Infectious Disease and Laboratory (BIDLS), in conjunction with the clinical team. The incumbent supports clinical and surveillance teams within the DSTDP to complete critical provider follow-up, communication, and obtain case information. The incumbent requests relevant medical records for infants and birthing persons and performs medical record abstraction for congenital syphilis follow-up activities. The incumbent enters high-priority case information into surveillance databases, monitors quality of data, and performs data cleaning as needed. They support medication delivery programs through tracking, monitoring, and reporting efforts, and keep detailed records, data entry, and data clean inventory databases, perform quality checks and generate reports. Learn more aboutwhat it’s like to work at the Bureau of Infectious Disease and Laboratory Sciences. *_Duties and Responsibilities (these duties are a general summary and not all inclusive):_* * Provide general support to DSTDP staff in conducting surveillance activities and case follow up related to STIs and HIV and the Bureau of Infectious Disease and Laboratory (BIDLS). * Contacts clinic and hospital staff for medical information related to priority infections including congenital syphilis, HIV, and complex gonorrhea cases. * Submits and tracks medical records request to obtain case information for infants, birthing persons, and other high priority cases. * Reviews and abstracts results and data using MAVEN (the BIDLS surveillance and case management system). * Organizes spreadsheets and reports related to case management. * Assists with tracking related to field work and testing data. * Assists with oversight and tracking of medication inventories and supplies as needed. * Assist in the tabulation of data for visualization related to assigned work activities. * Ensure confidentiality procedures are adhered to and followed appropriately. * Triage provider inquiries and requests for clinical consult. * Provide follow-up for missing case information and/or lab results through direct provider calls, medical records requests, and work with infection control. * Use MS Office software to develop reports and conduct communications. * Develop and interpret data standards, survey instruments, data collection methods and processes. * Deliver and schedule training sessions, conferences and presentations for peers, colleagues, and external partners on existing data analysis, and job-related protocols and processes. * Perform statistical and analytical research per statutory requirements, pertinent to assigned programs. *_Required Qualifications:_* * Understanding of the methods and techniques used in the collection of surveillance data. * Knowledge of the methods used in detecting changing trends, the preparation of charts, graphs, and tables. * Able to gather information by examining records and documents. * Knowledge of medical terminology and abbreviations. * Fit to communicate effectively with colleagues, superiors, and the public clearly and professionally. * Knowledge of how to conduct research by retrieving information from electronic and hard files. * Capacity to maintain accurate records. * Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence. *_Preferred Qualifications:_* * *__*Grasp of key trends and issues related to prevention of sexually transmitted infections including HIV. * Able prepare and use charts, graphs, and tables. * Capacity to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations. * Capability to establish and maintain harmonious working relationships with others. *_About the Bureau of Infectious Disease and Laboratory Sciences (BIDLS):_* The DPH Bureau of Infectious Disease and Laboratory Sciences (BIDLS), predominantly located in Jamaica Plain, provides public health response to infectious disease. These services include programmatic and epidemiologic response, as well as laboratory testing through the State Public Health Laboratory (SPHL). Infectious disease response services address concerns of the general public as well as those disproportionately affected by infectious disease through a variety of risk factors. BIDLS administers ongoing disease reporting for over 90 reportable diseases in the state. Disease reporting review and follow-up with clinical providers and local boards of health is a central function of the bureau. Surveillance activity is complemented by an extensive contracted service system. These services are funded through state and federal resources and include prevention education, community outreach screening for infectious disease, immunization services, health service navigation, medical case management, insurance enrollment, housing assistance, and referral and linkage to infectious disease treatment. The SPHL provides scientific expertise and capacity to identify infectious agents, chemical agents, and other toxins that cause human disease. The SPHL is an active partner in joint activities with other bureaus/agencies such as environmental health, food and drug, agriculture, disease prevention and health promotion programs, and public safety. The SPHL is a reference laboratory of the national Laboratory Response Network (LRN) and is a U.S. Centers for Disease Control and Prevention (CDC) Select Agent laboratory. SPHL staff work closely with laboratory and disease prevention programs at the CDC, and partners with the U.S. Department of Homeland Security (DHS). *_About the Department of Public Health:_* The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems. More information can be found at:* *MA Department of Public Health__ * _Pre-Hire Process:_* A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit ass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. # 4 *First consideration will be given to those applicants that apply within the first 14 days.* MINIMUM ENTRANCE REQUIREMENTS: Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, administrative, professional or technical experience in work involving research, data analysis, compliance, records management or program administration (B) an equivalent combination of the required experience and the substitution below. Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment. Substitutions: I. A Bachelor's degree in a related filed may be substituted for a maximum of two (2) years of the required experience. II. A Master's degree or higher in a related filed may be substituted for a maximum of three (3) years of the required experience _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Science* **Organization:** **Department of Public Health* **Title:** *Clinical Support Specialist* **Location:** *Massachusetts-Boston-305 South Street* **Requisition ID:** *240005UB*