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Apple
Cupertino, CA, United States
Summary Posted: Dec 7, 2023 Weekly Hours: 40 Role Number: 200527018 People at Apple don’t just build products - they craft experiences our customers love and depend on. Apple Services Engineering (ASE) builds and supports the systems that make many of these daily experiences possible. If you’ve used Apple products, you’ve likely interacted wit
Job Source: AppleApple, Inc.
Cupertino, CA, United States
Summary Posted: Dec 7, 2023 Weekly Hours: 40 Role Number: 200527018 People at Apple don't just build products - they craft experiences our customers love and depend on. Apple Services Engineering (ASE) builds and supports the systems that make many of these daily experiences possible. If you've used Apple products, you've likely interacted wit
Job Source: Apple, Inc.Lumentum Operations LLC
San Jose, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! The Industrial Platform is building a dedicated team focused on leading cross-functio
Job Source: Lumentum Operations LLCAlphawave IP Group
Milpitas, CA, United States
The Opportunity We're looking for the Wavemakers of tomorrow. Alphawave Semi enables tomorrow’s future by accelerating the critical data communication at the heart of our digital world – from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data-demanding industries today, includi
Job Source: Alphawave IP GroupAerospike
Mountain View, CA, United States
Location: Mountain View At Aerospike, our focus is helping companies tackle seemingly insurmountable problems and doing what's never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies. Our customers have deplo
Job Source: AerospikeAerospike Inc
Mountain View, CA, United States
Location: Mountain View At Aerospike, our focus is helping companies tackle seemingly insurmountable problems and doing what’s never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies. Our customers have deplo
Job Source: Aerospike IncVisby Medical
San Jose, CA, United States
About Visby Visby Medical is an ambitious, well-funded late-stage biotech startup. Driven by a belief that infectious disease diagnosis should be quick, accurate, and accessible to all, Visby has developed the world’s first single-use PCR platform that disrupts the traditional model and redefines the way infectious disease is tested and treated.
Job Source: Visby MedicalZscaler
San Jose, CA, United States
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any locat
Job Source: ZscalerSan Jose, CA, United States
ZEDEDA is a simple and scalable cloud-based IoT edge orchestration solution that delivers visibility, control and security for the distributed edge with the freedom of deploying and managing any app on any hardware at scale and connecting to any cloud or on-premises system. With ZEDEDA customers can seamlessly manage and deploy any compute node to instantly unlock the value of IoT data, make real-time decisions, maximize operational efficiency and drive new business outcomes. We are looking for an experienced Senior Site Reliability Engineer (SRE) who is seeking new challenges and wants to make their mark by contributing to the design and upkeep of an exciting start-up.
Reporting to the VP of Engineering, the Sr. Manager of SRE Operations is responsible for ensuring the availability of our SaaS platform and exceeding the uptime and performance requirements of our Fortune 500 customers. Together with the SRE Operations team you will implement processes and procedures that will ensure meeting the quality and predictability of disaster recovery, performance monitoring and alerting as well as reporting. ZEDEDA is ISO27001 and SOC2 certified which means that incidents need to be handled according to those standards. Being the lead of the team you will play a key role in ensuring the team performs beyond expectations and assists in growing the team. On-call responsibility is part of the role as well as implementing a strategy that supports 24 x 7 x 365 availability of the SRE Operations team, additionally you will be the initial escalation point for incidents and are responsible for ensuring they get resolved by including other teams if needed.
You will work with the SRE Technical Lead and team, as well as other groups in engineering to suggest and implement improvements for operating the platform. Regular reporting on the performance of the platform to upper management is expected. This is a hands-on role and you will perform your duties as part of the SRE Operations Team. You will interface with the Customer Experience Organization and when required meet with our customers. You are an energetic self-starter fully committed to our customers’ success by putting yourself in our customer’s shoes and constantly striving to make sure they can use our product at all times, by,
- Creating ecstatic customers
- Ensuring frictionless deployments
- Escalation management
- On-call duties
- Radiate energy and enthusiasm
- Be a (technical) leader to the team
Qualifications MS Computer Science, Information Technology or similar experience
10+ years experience in SRE, with 5+ years experience in a SRE Operating Lead role
Leadership qualities and aspirations
Project and escalation management skills
Proven technical writing skills
Excellent communication and written skills (English)
Requirements An infrastructure with global presence in USA, EMEA, China and GovCloud
A large, complex, infrastructure with 20+ SaaS instances, 500+ VMs, 100+ databases, 10+ logging services
Meeting SLOs and creating robust and insightful metrics for large infrastructures and multiple SaaS instances
Capacity planning of a complex solution with 50k+ connected devices
Continuously driving cost down to maintain a competitive advantage
Managing a successful 24x7x365 on-call team and being point of escalationImplementing a structured incident management approach from the start of incident, resolution to root cause analyses.
Industry standards compliance, ISO-27001, SOC-2
Strong leadership skills with ability to coach and hIre A-players, and foster a culture of continuous improvement and automation.
Putting security at the center of everything you do.
Hands-on knowledge of:AWS, Azure or GCP
Terraform, Ansible
Python, Shell script(managed) Kubernetes, ArgoCD
GitOps, Jenkins, Github Actions
Datadog, Grafana Stack and Open Telemetry
PostgreSQL, Redis, Hashicorp Vault, InfluxDB and Open Search
Lacework, Blameless, Vanta
Pay & Benefits
Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company. The base pay range, dependent on your skills, qualifications, experience and location for this role is between $175,000 and $200,000, and will also include commission, equity and benefits components to round out your total compensation.
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Email Alert for Sr. Manager of SRE Operations jobs in San Jose, CA, United States
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