Customer Support Specialist
Fairfax, VA, United States
MyStudio is a sales enablement and churn reduction system for event and membership-based businesses. We currently partner with over 2,000 fitness and children's education studios across the world. Learn more about us here: www.mystudio.io
MyStudio has garnered a loyal fan base in a relatively short period. Additionally, we have developed a reputation for constant innovation, improvement, and responsiveness to our client's needs. We are growing and offer great career opportunities for those ready to help drive MyStudio to new heights.
Hiring both part-time and full-time.
Compensation :
Part-time $18/hr.
Full-time position @$42,000 with a fast-track career pathway to Team Lead/Manager within 36 months.
Training schedule :
8am-5pm or 9:00am-6:00pm Monday -Friday for the first 4-8 weeks for training.
Work schedules:
Full-time: 8am-5pm or 11am-8pm Monday-Friday
Part-time: Monday-Saturday between 9am-8pm EST. Need to commit to at least 3 days per week and minimum 5 hours per day. Saturdays may be on rotation..
Reports to our office in Fairfax, VA. Applicants who don't live within commuting distance will not be considered.
The Customer Support Specialist needs to be self-motivated, punctual, and have a passion for working directly with customers.
Individuals interested in the Customer Support Specialist role must also have:
Outstanding English oral and written communication
Basic Grammar skills and average typing 40 - 60 WPM
Experience working in a customer call center is highly desired
Enjoys a fast-paced environment and multi-tasking
Excellent attention to detail
Exceptional problem-solving skills
Experience working in a team environment
Comfortable with change
Additional Responsibilities include:
Deliver precise and timely responses to customers over multiple channels (phone, live chat)
Thorough understanding and application of MyStudio
Analyze user trends, behavior, and customer issues of the MyStudio app
Identify opportunities for improvement
Facilitate customer support communication with other MyStudio team members
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