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Interior Logic Group
Milwaukie, OR, United States
Job Description Job Description Summary The Property Services Installation Manager is the primary contact for subcontractors in the assigned branch and works closely with the Branch Management to lead the installation department. This position manages and directs the installation department to ensure the quality, consistency, and overall capacity
Job Source: Interior Logic GroupInterior Logic Group
Portland, OR, United States
Looking to build your career and design your future? You have come to the right place. Position Summary The Installation Manager is the primary contact for subcontractors in the assigned branch and works closely with the Branch Management to lead the installation department. This position manages and directs the installation department to ensure t
Job Source: Interior Logic GroupAlignHR Oregon
Clackamas
Job Description Job Description Our client, a leader in the in the commercial flooring business, has an exciting opportunity for an experienced Service Manager . As a Service Manager, you will develop and maintains accounts and drives new sources of recurring revenue for the Company. The Service Manager will be the face of the Brandsen Floors, r
Job Source: AlignHR OregonPro Floors
Portland, OR, United States
Job Description Job Description ProFloors is a FULL-SERVICE Multifamily Flooring provider that is passionate about having the best team in the industry to provide the best quality installation and service to customers Seeking a motivated, career minded, reliable individual looking for experienced Account Executive for a fast-growing company worki
Job Source: Pro Floorsgpac
Vancouver, WA, United States
Job Description A top commercial flooring company is currently looking for a highly skilled Account Manager/Project Manager to join their growing team. You will work with clients to specify products and installation services for specific projects. This person will also present products/services to architects, designers, and other end users. You wi
Job Source: gpacKMA Human Resources Consulting
Portland, OR, United States
We are working with our client, Capozza Floor Covering Center , a three- generation family owned flooring company based in Portland, Maine with an exciting new opportunity available for a full time Manager of Flooring Maintenance to join their collaborative team! As an established partner in the community, we strive to exceed our goal of provid
Job Source: KMA Human Resources ConsultingAlignHR Oregon
Clackamas
Job Description Job Description Our client, a leader in the in the commercial flooring business, has an exciting opportunity for an experienced Sales and Project Manager . As a Sales and Project Manager, you will develop and maintains accounts and drives new sources of recurring revenue for the Company. The Sales and Project Manager will be the
Job Source: AlignHR OregonLumber Liquidators
Tigard, OR, United States
$17.50/hr + GENEROUS BENEFITS including Weekly Pay. Want to learn more?!?! Let's chat TODAY. Opportunity: Sales & Product Specialist The retail sales associate at LL Flooring is responsible for supporting the store manager and the assistant managers with daily sales, store operations, and general care of the store. This early career opportunity f
Job Source: Lumber LiquidatorsPortland, OR, United States
Looking to build your career and design your future? You have come to the right place.
Summary
The Customer Service Manager is responsible for the performance of the Customer Service Representatives. This role will collaborate with Operations Leadership and Branch Management to produce efficient order processing and best-in-class customer satisfaction with the order experience
Essential Functions
Review existing and design and document new Customer Service policies and procedures with a focus on standardization where possible and documented exceptions where necessary
Audit and improve existing Customer Service related workflows to maximize efficiency, order accuracy and customer satisfaction
On-board and train newly hired Customer Service Representatives.
Design and implement testing to validate training effectiveness and identify areas for improvement
Assist Operations Directors and Branch Management with the coaching and management of Customer Service Representatives.
Participate with the integration of new businesses into the existing ILG operating processes
Regularly travel to branches to evaluate and improve Customer Service Representatives performance
Partner and collaborate with Operations and Sales departments to ensure procedures are understood and adequately meet customer expectations
All other job duties as assigned
Skills And Qualifications
High school diploma or general education degree (GED)
Ability to travel to branches approximately 1-2 weeks per month
Minimum of five years related experience and/or training; or equivalent combination of education and experience
Bilingual experience preferred, but not required (English/Spanish)
Strong written and verbal communication skills
Interpersonal skills to develop and maintain professional working relationships
Communicate effectively with customers, co-workers, and supervisors in a professional and courteous manner
Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
Displays willingness to make decisions
Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions
Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated project and performance management
Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems.
Ability to multi-task in a fast-paced environment.
Experience in MS Word and Excel
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
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Customer Service Manager - Flooring Installation jobs in Portland, OR, United States
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