ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Cardless
San Francisco, CA, United States
At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched 9 credit cards, including for the largest mall operator in the U.S. and the largest airline in South America. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit
Job Source: Cardlesscohere.com
San Francisco, CA, United States
Who are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over
Job Source: cohere.comNextdoor Inc.
San Francisco, CA, United States
**Head of Customer Support Strategy & Operations** at Nextdoor San Francisco, CA **#TeamNextdoor** Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on. Neighbors around the world turn to Nextdoor daily to receive
Job Source: Nextdoor Inc.Cohere
San Francisco, CA, United States
Who are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess ove
Job Source: CohereOpenPhone
San Francisco, CA, United States
[Full Time] Head of Support at OpenPhone (United States) | BEAMSTART Jobs Head of Support OpenPhone United States Date Posted 02 Aug, 2023 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available About the role: As our Head of
Job Source: OpenPhoneScale AI
San Francisco, CA, United States
Scale AI is seeking a Head of Contributor Support to lead our efforts in ensuring an exceptional experience for our contributors across our platform. This pivotal role encompasses overseeing community management, support organization, collaboration with engineering, and knowledge base management. As the Head of Contributor Support, you will strateg
Job Source: Scale AITecton Corporation
San Francisco, CA, United States
At Tecton, we are on a mission to bring Machine Learning to every customer and product interaction on the planet. We build an enterprise-grade, world-class Feature Platform – the infrastructure that powers real-time ML applications and systems in production. Tecton’s founders developed the first Feature Store when they created Uber’s Michelangelo M
Job Source: Tecton CorporationScale AI, Inc.
San Francisco, CA, United States
Scale AI is seeking a Head of Contributor Support to lead our efforts in ensuring an exceptional experience for our contributors across our platform. This pivotal role encompasses overseeing community management, support organization, collaboration with engineering, and knowledge base management. As the Head of Contributor Support, you will strateg
Job Source: Scale AI, Inc.San Francisco, CA, United States
Cardless is looking for a Head of Customer Support reporting to our Chief Operating Officer.
Responsibilities
As our Head of Customer Support, you will be responsible for the leadership and oversight of our customer support operations. You will oversee the operations and performance of our contact center provider relationship, supporting technical vendors, the documentation and management of Cardless operational procedures, escalated customer cases, disputes & chargebacks, and collections operations. You'll be responsible for tweaking, improving and revamping existing customer support policies, workflows, scripts and playbooks based on data driven insights while the company scales rapidly. You will coach, develop and lead the operational support team to resolve complex inquiries and process exception cases in an accurate and timely manner. You'll work cross-functionally with the Cardless Product, Engineering, Risk, Compliance, & Legal teams to build processes and resolve customer issues with urgency and care. The Lead is instrumental in ensuring the team achieves overall business objectives including productivity, accuracy and customer satisfaction targets.
Requirements:
Have at least 5 years of experience in the customer success field within financial services, of which at least 3 at a leadership level.
Have experience with day to day management of a contact center provider relationship
Have a passion for developing content, training agents, and measuring their success
Be a self-starter with a strong sense of urgency and accountabilityHave exemplary written and verbal communication skills coupled with unparalleled follow up skills -- both outbound (to customers) and with internal stakeholders
Be the voice of the customer internally and champion of Cardless externally
Keep ahead of industry developments and apply standard methodologies to areas of improvement
Forward thinking approach with ability to problem-solving complex issues to drive shared goals across internal and external teams
Helping organizations make product decisions based on customer insight.
Making recommendations to the organization around the building out of internal tools used by contact center agents
Knowledge of collections and disputes - from an operational and regulatory perspective
Experience with Zendesk or similar tooling
$170,000 - $200,000 a year
Compensation
This role has an annual starting salary range of $170,000 - $200,000 + equity + benefits (see below). Actual compensation is influenced by a wide array of factors including but not limited to skills, experience, and specific work location.
Head of Customer Support jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.