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Arcade
San Francisco, CA, United States
Expected comp: $180k-$275k, .3-.5% equity About Arcade Arcade's mission is to empower the Product Led Growth Economy. We aspire to support the future generation of founders and products by raising the bar for product excellence, and in turn providing economic freedom to builders. We want to pioneer the concept of Demo Driven Development by givin
Job Source: ArcadeFieldguide.ai
San Francisco, CA, United States
About Us: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people who enable trust between businesses
Job Source: Fieldguide.aiEllo
San Francisco, CA, United States
[Full Time] Head of Engineering at Ello (United States) | BEAMSTART Jobs Head of Engineering Ello United States Date Posted 05 May, 2023 Work Location San Francisco, United States Salary Offered $195000 — $265000 yearly Job Type Full Time Experience Required 6+ years Remote Work No Stock Options No Vacancies 1 available At Ello, our mission is to
Job Source: ElloFieldguide
San Francisco
Job Description Job Description About Us: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people w
Job Source: FieldguidePump
San Francisco, CA, United States
[Full Time] Head of Engineering at Pump (United States) | BEAMSTART Jobs Head of Engineering Pump United States Date Posted 07 Aug, 2023 Work Location San Francisco, United States Salary Offered $100000 — $200000 yearly Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options Yes Vacancies 1 available You will be directly wor
Job Source: PumpEcoCart
San Francisco, CA, United States
About Us EcoCart is a leading climate technology application for online retailers. We partner with brands to meet their sustainability goals by identifying opportunities to reduce their carbon footprint throughout their supply chain and business operations. Where greenhouse gas emissions are unavoidable we partner with certified carbon offset proje
Job Source: EcoCartTrueVault
San Francisco, CA, United States
[Full Time] Head of Engineering at TrueVault (United States) | BEAMSTART Jobs Head of Engineering TrueVault United States Date Posted 13 Feb, 2023 Work Location San Francisco, United States Salary Offered $175000 — $215000 yearly Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options Yes Vacancies 1 available We are looking
Job Source: TrueVaultStable.com
San Francisco, CA, United States
At Stable, you’ll build the foundation of EV charging businesses worldwide. Our software is already used by some of the biggest EV charging operators and developers in the U.S. to deploy billions of dollars in EV infrastructure, and we’re just getting started. You’ll work alongside a cast of software engineers, machine learning specialists, data sc
Job Source: Stable.comSan Francisco, CA, United States
At Tecton, we are on a mission to bring Machine Learning to every customer and product interaction on the planet. We build an enterprise-grade, world-class Feature Platform – the infrastructure that powers real-time ML applications and systems in production.
Tecton’s founders developed the first Feature Store when they created Uber’s Michelangelo ML platform, and we’re now bringing those same capabilities to every organization in the world.
Tecton is funded by Sequoia Capital, Andreessen Horowitz, and Kleiner Perkins, along with strategic investments from Snowflake and Databricks. We have a fast-growing team that’s distributed around the world, with offices in San Francisco and New York City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter.
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
Responsibilities
Own end-to-end processes spanning Support and multiple other teams (e.g. Professional Services, Engineering, Solutions)
Lead and train a growing group of Support Engineers located in multiple time zones and countries
Scale and operationalize Tecton’s Support model to support new and existing customer growth
Build a self-sufficient Support team that can resolve user issues and inquiries with minimal support from other teams
Operationalize Support Engineering with robust reporting and metrics
Build and invest in top-tier Support tooling and software
Qualifications
Experience working with Python, SQL, and modern data products to build and test data-intensive applications
At least 6 years total Support Engineering experience with 4 years managing, hiring, and training Technical Product Support teams
Expertise owning and scaling support operations with process development, escalation protocols, communication tools, and ticketing systems
Hands-on experience with at least one cloud platform (AWS or Google Cloud) and at least one modern big data product such as Databricks, Snowflake, and BigQuery
Experience with customer-facing communication and building customer relationships
Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
If you would like to request any accommodations from the application through to the interview, please contact us at [email protected].
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Email Alert for Head of Support Engineering jobs in San Francisco, CA, United States
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