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Wilson Language Training
Trenton, NJ, United States
Customer Support Specialist Department: Customer Experience Location: Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assistin
Job Source: Wilson Language TrainingO’keefe Media Group
, NJ, United States
O’Keefe Media Group A celebrated American journalist and media innovator, James O’Keefe and his team is renowned for their impactful reporting that has inspired legislative reforms, led to official congressional inquiries, and the defunding of corrupt institutional programs. The OMG mission is to empower and equip a movement of thousands of citiz
Job Source: O’keefe Media GroupDemant
, NJ, United States
Overview The Consumer Support Specialist will provide front-line phone and email support to consumers for Oticon hearing instruments, connectivity devices, and general support. Responsibilities Provide technical support and assistance to consumers on Demant hearing instruments and connectivity products Answer basic questions regarding Demant hea
Job Source: DemantAtrium Staffing
Cranbury, NJ, United States
Our client is large in the manufacturing space and believes in growing talent from within. They have an excellent company culture and are looking for a Customer Care Support Specialist to start with their team ASAP. Salary/Hourly Rate: $20/hr Position Overview: As a Customer Care Support Specialist, you will be the face of our company, tasked wit
Job Source: Atrium StaffingAt Home Stores LLC
, NJ, United States
Ocean Township, NJ, United States Job Identification 17594 Locations 2341 NJ Route 66, Ocean Township, NJ, 07712, US Posting Date 03/13/2024, 06:13 PM Job Schedule Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: transparent } pre { font-family: "Liberation Mono", monospace
Job Source: At Home Stores LLCGatekeeper Systems
Bristol, PA, United States
Position Overview We are seeking a motivated and skilled Customer Care Support Specialist to join our team. As a Customer Care Support Specialist, you will be the frontline interface between our company and our valued customers, providing exceptional technical support and assistance to ensure their seamless experience with our products/services.
Job Source: Gatekeeper SystemsArmy National Guard Units
Fort Dix, NJ, United States
Summary This National Guard position is for a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2527000 and is part of the NJJFHQ, National Guard. This position supervises the customer support service desk section. Serves as a Supervisory Information Technology (IT) Specialist (CUSTSPT) responsible for the planning and deli
Job Source: Army National Guard UnitsNJIT Corp.
, NJ, United States
**Administrative and Customer Support Specialist** **Department:** Cooperative Education **Reports To:** Director of Community & Public Service**Position Type:** Staff **Position Summary:** Under limited supervision and direction, performs non-routine and varied customer service, student intake & referral, and operational activities for Career Deve
Job Source: NJIT Corp., NJ, United States
**Customer Support Specialist**
**Customer Experience** - Delivery & Implementation - 355
****1010data values:****
* Integrity: Doing the right things for the right reasons
* Agility: Adapting and thriving in a dynamic environment
* Teamwork: Combining our strengths to do amazing things
* Passion: Channeling enthusiasm to drive excellence
* Creativity: Unleashing curiosity to defy the norm
****About the role:****
As a Customer Support Specialist, you will play an integral part of the 1010data Global Customer Support Team, working alongside our exceptional team of professionals in Customer Engagement, Product, and Data Engineers. You will become an expert in operating and troubleshooting 1010datas big data analytics platform which is used by retail, consumer goods, and financial services industries to gain actionable insights and improve business outcomes. As an advocate for our clients, you will help identify trends in customer satisfaction, product feedback, and commonly asked questions. **PLEASE NOTE THAT WE ARE SEEKING CANDIDATES BASED IN CENTRAL OR MOUNTAIN TIME ZONES.**
**This role is not sponsorable**
****What you will take on:****
* Receives client requests and issues via ticketing system and ensures they are assigned to the appropriate team promptly - often requiring technical trouble shooting.
* Respond to customer inquiries and complaints and in some instances work with multiple departments to resolve customer issues or questions.
* Communicate instructions and information in a professional, effective, and concise manner.
* Actively engage in knowledge sharing and collaboration, by creating, improving, translating, and maintaining knowledge base articles.
* Tracks resolution of tickets to ensure they are resolved in a timely manner.
* Handle confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
* Find answers to complicated questions and independently solve customers challenges.
* Ensure that customer faults and queries are managed and satisfactorily resolved, meeting business goals, objectives, and SLAs.
****What you already have:****
* Bachelor's Degree or equivalent work experience.
* Minimum of 2-3 years working for a Data Technology, Enterprise Software or SaaS business company.
* Prior experience in case handling and management.
* Good written and verbal customer-centric communication skills (English required)
* Self-motivated and able to work independently while still contributing the teams success
* Multitasking-capabilities a must
* Detail-oriented with the ability to track work progress
* Familiarity with ticket-managing and support portal systems such as Freshdesk or Zendesk.
* Proficient with Business Intelligence tools, such as Excel, Power BI, and Tableau.
* Experience with any programming/scripting languages (especially XML)
* Understanding of SQL or other database query language
****About 1010data:****
For more than 20 years, 1010data has helped financial, retail and consumer goods customers monitor shifts in consumer demand and market conditions and rapidly respond with highly targeted strategies. The 1010data Insights Platform combines market intelligence, data management, granular enterprise analytics, and collaboration capabilities to empower better business outcomes. More than 900 of the worlds foremost companies partner with 1010data to power smarter decisions.
You can find this on the Company page of 1010data at
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-remote
**Some of the benefits at 1010DATA**
**HEALTH AND WELLNESS**
**Be well with healthcare costs covered**
**SAVINGS AND RETIREMENT**
**Plan for the future with our 401(k) match**
**OFFICE**
**Fuel your day with our healthy stocked kitchen, game rooms, and in office wellness classes**
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Customer Support Specialist jobs in , NJ, United States
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Please refresh the page and try again.
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Get ready to discover your next great opportunity.