Customer Support Engineer

Jersey City, NJ, United States

Job Title

Customer Support Engineer

Location(s)

US Remote - DC, US Remote - MD, US Remote - NJ, US Remote - PA, US Remote - VA

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity

Overview:

We are seeking a Customer Service Engineer to perform maintenance activities on our Image Cytometry products for the Mid-Atlantic Territory/Region including Eastern Pennsylvania, Central New Jersey, and DC. The Customer Service Engineer's duties are wide ranging and include: Maintenance, repair and calibration of Revvity products principally at customer sites. Provides technical support directly to customers via remote support (Email phone etc.). Collaborating with team members to find innovative solutions and provide technical expertise.

The successful candidate must be responsive to the needs of customers and colleagues, work autonomously and effectively manage time, comfortable communicating technical issues to lab managers and scientists. and is passionate about Field Service Engineering. This individual can thrive in a dynamic work environment with multifunctional teams as well as function independently and must be able to meet time sensitive deadlines in addition to being adaptable to rapidly changing priorities.

Key Responsibilities:

Perform service activities, including product maintenance, repair, calibration, and installation of equipment.

Conduct debugging and root cause failure analysis.

Document activities.

Actively represent Service department on product development and technical support teams

Recommend product improvements based on internal and field experiences.

Accountable for assigned company assets to include: Tools, test equipment

(MTE), telecommunication equipment (mobile phone), Laptop and accessories, assigned service parts inventory, etc.

Manage appropriate levels of inventory to ensure adequate supply and records are maintained.

Expected travel approximately 60%. Primarily continental US, typically on short notice.

Abide by Revvity policies and procedures.

Basic Qualifications : Associate's degree AND 4 years of experience in a customer facing/troubleshooting/technical role.

OR Bachelors Degree AND 2 years of experience in a customer facing/troubleshooting/technical role.

OR High School Diploma AND 6 years of experience in a customer facing/troubleshooting/technical role.

Ability to travel by air, vehicle and/or other means of transportation as business requires.

Preferred Qualifications: Familiarity with computers and computer hardware, experienced with Windows based operating systems. Troubleshoot computer problems.

Ability to configure OS, and custom software.

Ability to debug electromechanical systems and to conduct root cause failure analysis

Strong interpersonal skills; team player with customer satisfaction focus.

Knowledgeable using test equipment such as Multimeters, Micrometers etc.

Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.

Frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 50 pounds.

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Bachelor's degree.

Experience using Microsoft 365.

Exposure to analytical equipment and/or lab environment.

Knowledge of laboratory safety practices.

Experience working in a traveling/servicing role.

Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: Medical, Dental, and Vision Insurance Options

Life and Disability Insurance

Paid Time-Off

Parental Benefits

401k with Company Match Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting our Why Revvity page.

The base salary range for this full-time position is $65,500.00 - $80,000.00 This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.