Contact Center - E-Services Supervisor
San Diego, CA, United States
Administrative - Horizon Center, San Diego, California, United States of America
Job Description Posted Friday, May 24, 2024 at 4:00 AM
How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details.
The majority of the workday in this position will be performing eService job function(s) similar to reporting staff.
When not performing eService job functions, schedules resources and monitors schedule adherence to ensure service levels are met for eService functions including Online Banking secure messages, Membercare emails, WebChats, Billpay cases, Virtual and Online New Accounts, and ITM’s.
Coaches, develops, mentors, and expands the expertise of eServices employees, by providing tools and resources to enable them to deliver a stellar member experience.
Maintains a highly knowledgeable, competent, and technology-literate team. Displays a personal example of professional conduct and commitment to employees and to Mission Fed.
Here is what we are looking for:
Associate’s degree or equivalent is required. Two years of relevant experience can substitute for every one year of education.
A minimum of 3 years of related work experience in the financial services industry with progressively responsible duties is required.
Experience successfully working with a team of people in a functional guidance/lead or supervisory capacity is preferred. Call Center experience is additionally preferred.
Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential.
Symitar for Windows and ACD experience is preferred. INDMF
What we offer:
An opportunity to grow your career at San Diego’s #2 employer!
A chance to make a difference for the greater good at a hyper local company. We love SD!
Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business)
18 days of PTO in your first year plus 12 holidays a year!
6% 401(k) match!
If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!
This position is a 9N pay grade.
$27.00 - $38.00 per hour
The salary wage range that we expect to pay for this position is $27.00 - $38.00 per hour. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who aresubject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.
Administrative - Horizon Center, San Diego, California, United States of America
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