Program Manager - Public Health (Hybrid)_

Baltimore

**Resp & Qualifications**

**PURPOSE:**

Manages end-to-end oversight of business initiatives for the Office of CEO. Drives teams and internal projects to maintain and enhance program performance over time. Guides stakeholders through key decisions, communicates and coordinates activities internally and across departments. Facilitates process improvement and identifies and articulates stakeholder needs to drive strategies and maximize outcomes related to ROI, customer satisfaction, and organizational metrics and performance.

**ESSENTIAL FUNCTIONS:**

+ Project Management Provide day-to-day project management for the team, coordinating strategic deliverables and identifying opportunities to improve task execution within the department and in collaboration with business partners. Support departmental leadership with budget oversight, policy management, and reporting requirements. Support the attainment of health equity accreditation and coordinate the requirements to maintain designation.

+ Strategy & Reporting. Serve as a thought partner to departmental leadership to collaborate on business strategy, programs, and the identification of strategic opportunities. Develop detailed business plans, project KPIs, and prepare reports on status and execution of strategic deliverables.

+ Relationships & Communications **.** Build trusted relationships within CareFirst to deepen subject-matter expertise, find opportunities to synchronize with core operations, and ensure close coordination with the department in the execution of their areas of responsibility. Source data within the enterprise to effectively communicate to leadership the significant and impact of interventions on the business, members, and community.

**SUPERVISORY RESPONSIBILITY:**

Leads a team utilizing a matrix management system.

**QUALIFICATIONS:**

**Education Level:** Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

**Licenses/Certifications Preferred:**

+ Certified Project Management Professional (PMP)-PMI.

**Experience** : 8 years project management or program management experience.

**Preferred Qualifications:**

+ Master's Degree

+ Project Management Professional Certification (PMP)

+ Proficient in Tableau

**Knowledge, Skills and Abilities (KSAs)**

+ Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions.

+ Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals.

+ Ability to translate business needs as it relates to technology, systems, and vendor platforms.

+ Ability to identify and shepherd strategic opportunities that have a significant impact on the organization.

+ Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite.

+ Knowledge and discipline of Process Improvement.

+ Use of Microsoft Applications.

+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

**Salary Range:** $104,400 - $207,350

**Salary Range Disclaimer**

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

**Department**

Public Health

**Equal Employment Opportunity**

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

**Where To Apply**

Please visit our website to apply: www.carefirst.com/careers

**Federal Disc/Physical Demand**

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

**PHYSICAL DEMANDS:**

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

**Sponsorship in US**

Must be eligible to work in the U.S. without Sponsorship

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REQNUMBER: 19830