help desk specialist
Atlanta, GA, United States
help desk specialist.
atlanta , georgia
posted today
job details
summary
$34 - $44 per hour
contract
associate degree
category computer and mathematical occupations
reference1056310
job details
job summary:
The Helpdesk Specialist will provide first and second level helpdesk support including direct response to user needs and/or routing needs to appropriate department support personnel. They will be the first responder to the helpdesk ticketing system as well as phone, email, text messages, and IM. This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians. A significant focus of this role will be imaging and setting up equipment for new hires and wiping equipment upon employee offboarding.
location: Atlanta, Georgia
job type: Contract
salary: $34 - 44 per hour
work hours: 9am to 5pm
education: Associates
responsibilities:
Responsibilities:
-Provide technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware.
-Provide technical assistance related to issues in a VDI environment
-Respond to queries either over the phone or by video conferencing, occasional in person.
-Image, pack and ship laptops and peripherals
-Responsible for maintaining Helpdesk ticketing queue
-Walk customer through problem-solving process.
-Install, modify, and repair computer hardware and software.
-Clean up computers.
-Run diagnostic programs to resolve problems.
-Install computer peripherals for users.
-Follow up with customers to ensure issue has been resolved.
The essential functions of this role include:
manual lifting up to 40lbs
working weekends qualifications:
Experience level: Experienced
Minimum 2 years of experience
Education: Associatesskills:
HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.