IT Specialist
Indianapolis, IN, United States
Position Summary:
The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.
*This position will require traveling to our distribution center in Evansville*
Position Responsibilities may include, but not limited to:
Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
Network configuration & problem solving in Windows, Apple, and Citrix environments
Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment
Asset management of location’s end-user devices (mobile, desktops, and laptops)
Procure, manage, maintain, & troubleshoot cellular and mobile devices
Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
Assist business and Corporate IT with training employees on existing or new solutions
Provide onsite assistance for any RBD acquisitions and integrations
Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function
Required Skills and Experience:
High school diploma or GED
Minimum of 2-3 years’ experience with desktop support
Strong understanding of information systems and business processes
At least 2 years’ experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Managing MS Exchange 2007/2010 Salesforce, and A/D accounts
Ability to work with little or no supervision from direct manager
Ability to work in a fast-paced, highly technical environment
Demonstrable strong Customer Service experience
Any other duties as assigned
Excellent verbal and written communication skills
Proficient in Microsoft Office
This position must pass a post-offer background and drug test
Preferred Skills and Experience:
Bachelors’ degree
Physical Demands and Work Environment :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.