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Lineage Logistics LLC
Los Angeles, CA, United States
Customer Care Representative Lead page is loaded **Customer Care Representative Lead** **Customer Care Representative Lead** locationsLos Angeles, CA (Los Palos Street) time typeFull time posted onPosted Yesterday job requisition idR0032211 Lead and train team who perform customer service duties such as processing customer orders, verif
Job Source: Lineage Logistics LLCThe Mom Project
Los Angeles, CA, United States
***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.*** Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of peo
Job Source: The Mom ProjectFashion Nova, LLC
Santa Fe Springs, CA, United States
**Customer Care Team Lead** at FN Logistics, LLC Santa Fe Springs, CA **Position Summary** The Customer Care Team Lead will provide support and assistance to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media. Working collaboratively with Customer Care Supervisors, the incumbe
Job Source: Fashion Nova, LLCSunbit, Inc.
Los Angeles, CA, United States
Customer Care - Customer Support · Full-time Description JOB TITLE: Customer Care Team Lead WORK SCHEDULE: Flexible Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, n
Job Source: Sunbit, Inc.Two Dots
Los Angeles, CA, United States
[Full Time] Customer Success Lead at Two Dots (United States) | BEAMSTART Jobs Customer Success Lead Two Dots United States Date Posted 02 Aug, 2023 Work Location Los Angeles, CA, United States Salary Offered $95000 — $165000 yearly Job Type Full Time Experience Required 3+ years Remote Work No Stock Options No Vacancies 1 available We are se
Job Source: Two DotsGOCO Consulting
, CA, United States
Job Description Job Description Customer Service Lead Opportunity $40 per hour 2 Years Supervisor or Manager Experience. (Not a work from home position) GOCO Consulting is looking for qualified candidates to serve as Customer Service Leads (CSLs) to manage CRC* sites when a power shutoff occurs. (Work sites within 50 miles, required minimum dist
Job Source: GOCO ConsultingBurlington
Monrovia, CA, United States
LOCATION 660 West Huntington Dr Monrovia CA US 91016 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Man
Job Source: BurlingtonBurlington
Los Angeles, CA, United States
LOCATION 1557 Vine Street Los Angeles CA US 90028 Overview New Store Opening in Los Angeles, CA in Spring 2024! If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Serv
Job Source: BurlingtonLos Angeles, CA, United States
Madhappy - At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come in producing the highest quality products and experiences to drive the conversation forward and create a brighter future for the world we all live in.
We are looking to hire a full time customer care lead. Our customer care team is the closest line of communication between us and our customers. For this position, we are looking for someone to manage the customer experience team, and implement the most efficient systems to ensure an optimized customer experience. You will act as the brand voice and set the standards for how we interact with our community.
What you will work on:
Learn and understand Madhappy dialogue to effectively respond to customer inquiries
Manage and respond to inbound customer support questions
Manage the hiring, onboarding, scheduling and daily processes of the CX team
Develop and constantly update all CX processes, from internal communications, to reporting, to brand values and more.
Work collaboratively with CX team to ensure proper education of Madhappy brand, and best care practices
Manage returns and backorders through online portal and in-house processing
Continue to implement new processes into each system for most efficient, and accurate outcomes
Work with the CX team to fulfill out orders out of the Madhappy HQ
Ensure the most optimized FAQ and returns portal for seamless customer experiences
Work with external shipping partners to resolve issues
Collaborate closely with production and marketing to ensure CX team is informed of all the nuances with each release
Utilize external platforms to streamline and log inquiries
Assist in office management: including organizing of the office, moving product and preparing pieces for fulfillment
Prepare monthly reports to present internally, tracking CX KPIs and growth initiatives
Recommend new and innovative ways to make our customer support systems most efficient
Qualifications:
Customer support experience (3+ years)
Optimistic and energetic
Excellent verbal and written communication and interpersonal skills
Effective collaborator with other team members
Must have a car
Must live in LA
Solutions-oriented
Attention to detail
Extremely organized
Passion for our mental health mission
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Customer Care Lead jobs in Los Angeles, CA, United States
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