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Sunbit, Inc.
Los Angeles, CA, United States
Customer Care - Customer Support · Full-time Description JOB TITLE: Customer Care Team Lead WORK SCHEDULE: Flexible Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, n
Job Source: Sunbit, Inc.Madhappy
Los Angeles, CA, United States
At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come in producing the highest quality products and experiences to drive the conversation forward and create a brighter future for the world we all live in. We are looking to hire a full t
Job Source: MadhappyMiro Group
Los Angeles, CA, United States
The Miro Support Team is a vital function of Miro. What's so special about us?We act as the bridge between our product and our users. By helping them every day, we gain valuable insights and push new ideas to shape Miro's ever-changing product roadmap. Our mission is to provide the highest quality of customer service with a sense of empathy and pas
Job Source: Miro GroupLineage Logistics LLC
Los Angeles, CA, United States
Customer Care Representative Lead page is loaded **Customer Care Representative Lead** **Customer Care Representative Lead** locationsLos Angeles, CA (Los Palos Street) time typeFull time posted onPosted Yesterday job requisition idR0032211 Lead and train team who perform customer service duties such as processing customer orders, verif
Job Source: Lineage Logistics LLCThe Mom Project
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Job Source: The Mom ProjectSmarkets Limited
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* Excellent written and verbal communication skills, with the ability to interact with technical and non-technical groups * You are a good communicator you are used to delivering feedback and handling difficult conversations * You enjoy working collaboratively * You are able to work a flexible schedule, including some evenings, weekends and public
Job Source: Smarkets LimitedTopgolf
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Job Source: TopgolfRent For Event LLC, LA
Los Angeles, CA, United States
Job Description Job Description Description: We're seeking an AV Team Lead to oversee audio-visual projects and lead a skilled technician team. The ideal candidate combines technical expertise with strong leadership for effective AV system implementation and maintenance. Responsibilities: Lead and support AV technicians to achieve project goals.
Job Source: Rent For Event LLC, LASanta Fe Springs, CA, United States
**Customer Care Team Lead**
at FN Logistics, LLC Santa Fe Springs, CA **Position Summary**
The Customer Care Team Lead will provide support and assistance to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media. Working collaboratively with Customer Care Supervisors, the incumbent manages escalated tickets, researches and resolves complex customer situations, analyzes data, identifies trends, sets priorities, monitors workload, and provides feedback and recommendations to site leadership.
**Essential Functions**
* Work collaboratively with agents and leadership to achieve daily workload goals.
* Manage escalated tickets by researching and resolving complex service issues.
* Team Captain will assist in mentoring, training, and developing Advocates using a variety of tools and processes to consistently improve the service experience, advocate performance, and operating results.
* Working collaboratively with Customer Care Supervisors serve as a Leader on Duty (LOD) to set daily site workload priorities in partnership with Workforce Management and the Customer Care Management Team.
* Actively participate in quality assurance reviews and performance discussions with your supervisor to improve operating metrics and individual performance.
* Use available tools including the Customer Care Knowledgebase to maintain proficiency across all channels and assigned skills.
* Lead and collaborate on special projects (i.e., system optimizations, new process rollouts, new agent experiences, new support channel rollouts) in support of the Customer Care organization and broader Fashion Nova business.
* Must be available to work nights, weekends, and in the Santa Fe Springs office where the call center is located.
**Education & Experience Requirements**
* Three (3) to five (5) years of previous customer service, contact center, e-commerce, or retail experience.
* High school diploma or equivalent.
* Experience leading teams of ten (10) to (15) people with accountability for their performance.
* Bachelors degree in business or related field; additional relevant work experience can be substituted for an earned degree
**Knowledge & Skill Requirements**
* Strong interpersonal and negotiation skills
* Exceptional attention to detail and quality control
* Ability to organize, prioritize, and reorder workload in a dynamic environment
* Ability to work both independently and as part of a team
* Flexible thinker with the ability to make sound independent decisions
* Ability to work with little supervision, check ego at the door, and work well with others at all levels in the organization
* Ability to work in a fast-paced, multi-tasking environment
* Familiarity with contact center metrics, s scorecards, and KPIs
* Comfortable with a changing environment and being a team player at all times
**Benefits**
* Employee Discount
* Full benefits package, including medical, dental and vision
* Daily Pay available for same-day payout on earned wages
* Fun and innovative environment
* Advancement opportunities within the Company
* 401k Match
**FN Logistics is an equal opportunity employer committed to a diverse workplace environment.**
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**Disclaimer**
This position description is not designed to cover or contain a comprehensive or exhaustive listing of activities, duties, or responsibilities that are required of the employee for this position. Similarly, the listed activities, duties, or responsibilities may change at any time with or without notice. Employees are expected to regularly review their position descriptions and ensure that they are executing the essential functions at a level that meets or exceeds the expected performance outcomes.
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Customer Care Team Lead jobs in Santa Fe Springs, CA, United States
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