Retail Team Leader

Atlanta, GA, United States

**Retail Team Leader**

Division Warner Bros. Entertainment Group

Interests Operations/General, Retail/Store Operations/Tour Operations, Sales

Location United Kingdom - Leavesden

Posted Date Jul. 08, 2021

Req Number 184537BR

**Company Overview**

WarnerMedia is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others. **Business Unit Overview**

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. It also owns Set, Lighting and Rigging - a rentals division, WB De Lane Lea - a post-production facility and Leavesden Park - a contemporary office complex. It is the only Hollywood owned studio of its calibre to be operated in the UK. On site at WBSL, is Warner Bros. Studio Tour London The Making of Harry Potter (the Tour) which is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 13 million visitors since opening in 2012 and features three retail stores with merchandise celebrating the Harry Potter film series.

In December 2018, WBSL acquired the Platform 9 group which sells Wizarding World merchandise, souvenirs, and collectibles. It includes shops at Kings Cross Station, Heathrow, and Gatwick.

Alongside the other owned and operated retail businesses of Warner Bros. (including the Tour, and a future Flagship Store operation), the Platform 9 Group continues to grow. This includes proposals for new shops, designing and developing exclusive product, expanding ecommerce operations, and exploiting new areas of commercial development. **Opportunity Overview**

**The Job**

To support the Retail Manager and Assistant Manager to maximise sales, people, and profit performance of Warner Bros. Studio Tour London through customer service, implementation of commercial standards and effective stock management. This is a customer focused, floor-based role supporting a large team in a high traffic environment where agility and coaching are key.

**The Daily**

* Ensure our sales targets are achieved by fully maximising all sales opportunities, deploying our sales team to the most effective areas of the store and to minimise customer wait time.

* Optimise the service provided by team, leading by example, to increase customer conversion and average spend.

* Support staff training to ensure the team is fully equipped to meet customer needs, deliver optimum levels of service, and maintain visual standards.

* Participate in daily briefings to keep all members of the team fully aware of activity within the department and the business.

* Support ongoing performance management and staff development, as well as taking responsibility for own personal development through one-on-one coaching from line manager.

* Support the Retail Assistant Manager and wider team with preparation of rotas and schedules and payroll information required is updated.

* Support the Retail Manager to ensure that the company benchmark for mystery shopping is achieved through coaching senior sales and sales associates.

* Encouraging positive behaviours by assisting the Retail Manager to recognise, feedback and reward service excellence.

* Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment are being used correctly and in accordance with guidelines and agreed standards.

* Maintain minimal shrinkage through the efficient handling of product and packaging.

* Support the retail team at WBSL as part of a retail duty management team (as part of a seven-day week rota including weekends and evenings).

* Participate in cover of the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.

**The Essentials**

* Supervisory experience in a large, and fast paced volume retail environment (or the tourism, leisure, or heritage industry).

* Experience of having worked in an environment where high emphasis is placed on service, product presentation and commercial management.

* Demonstrable experience in supervising a large team in a highly dynamic environment

* Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand

* Proactively seeks out opportunities to increase sales.

* Motivates individuals & team to achieve goals.

* Communicates in a timely & effective manner to enhance store operations.

* Knowledge of Microsoft Office advanced knowledge of Excel is preferable

**Working Pattern:**

* Due to the adaptive nature of this role flexibility is required to suit the needs of the business

* Flexibility to be able to work 40 hours a week on a shift pattern, varying from Monday to Sunday

**Our people make WM the inspiring organisation it is today.**

At WarnerMedia, our commitment starts with you! As a company of storytellers and journalists we have a responsibility to make sure we have a collection of voices and people whose stories reflect and connect with the global audiences and communities we serve.

WarnerMedia, and its suite of brands like Warner Bros., CNN, HBO Max, HBO, TNT, TBS, Cartoon Network, Adult Swim, Boomerang and many more, have long been committed to equity and inclusion as moral and business imperatives. It is essential that our content and creative partners reflect the diversity of our society and the world around us. Together with other production companies, networks, guilds, unions, talent agencies and others in the industry, WarnerMedia is committed to greater inclusion of people of colour, women, the LGBTQ community, those with disabilities and other underrepresented groups in greater numbers both in front of and behind the camera

There really has never been a better and more exciting time to join WarnerMedia. For more information on how to join our company and our commitment to diversity and inclusion, please click .

* The specific accommodation requested to complete the employment application

* The Warner Bros. location (s) (city, state) to which you would like to apply

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