Account Delivery Leader
Indianapolis, IN, United States
**Essential Job Functions**
* Single point of contact and accountability for service delivery activities for the client
* Oversees development of work statements, scope/priority definitions and the creation of budgets and schedules for large complex programs. Develops documents with appropriate standards and client requirements and needs.
* Oversees the selection of assigned personnel for projects. Ensures communication and understanding of deadlines, assignments, and objectives. Acts as point of contact with client program management.
* Performs ongoing review of program status; Documents program progress including implementation, timelines, issues, risks and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate.
* Maintains grade and quality of program deliverables within defined and agreed upon program requirements. Identifies and resolves matters of significance impacting the productivity of several large, complex, global programs. Oversees and implements changes and adjusts as appropriate.
* Interfaces with team members, stakeholders, and management to anticipate and manage changes to projects, such as but not limited to, technical requirements, business requirements and schedule. Determines when additional resources are needed and implements same. Identifies or gathers information regarding possible solutions that may create additional, different, or unique project objectives or results.
* Participates in discussions regarding project-related decisions and project direction at the executive level. Participates in proposal efforts and sales calls to ensure product meets client needs and specifications.
* Manages expectations of client project/senior management, company management and project team for agreed upon project performance by obtaining, providing and interpreting project metrics. Leverages corporate synergies to improve customer information technology performance.
* Gathers feedback from client on program results; analyzes feedback and incorporates same into future programs. Identifies and determines global implications of program parameters and redefines, redesigns or revises as appropriate.
* Oversees assigned personnel for programs. Assigns work and provides direction with regard to timeliness and completion of objectives. Addresses performance issues within prescribed guidelines. Provides performance input at regular intervals.
* Prepares and recommends program operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Balances program resources (people, budget, material, time) to optimize program objectives for several large, complex, global projects.
**Basic Qualifications**
* Education - Bachelor's degree or equivalent combination of education and experience.
* 15 or more years of management experience or similar leadership role in Information technology and/or business process management.
* 10+ years of Healthcare industry experience. Preference for 5+ years of experience in Medicaid or other programs provided by the federal Department Health & Human Services agencies preferred
* Experience working with project management methodology including budget development, project planning, control and assurance methodologies including earned value management, project management software and finance and accounting concepts and practices
* Experience working with quality management approaches and techniques
* Experience working with delivery assurance policies, procedures, and principles to ensure compliance
* Experience working with productivity and methodology tools that increase project efficiency and effectiveness
* Experience working with techniques and approaches related to the architecture, development, integration, and deployment of project phases
**Other Qualifications**
* Strong creative, analytical and problem-solving skills
* Strong leadership and negotiation skills to manage programs and develop new business
* Strong interpersonal, leadership and presentation skills for interacting with and influencing team members, clients, thought leaders, and globally recognized subject matter experts
* Strong human relations skills to select, develop, coach and mentor employees
* Strong communication skills
* Good strategic management and planning skills
* Personal computer and business solutions software skills
* Ability to manage large or multiple projects, handle multiple tasks simultaneously, and to switch between tasks quickly
* Ability to deal with ambiguity and change
* Ability to work in a team environment
* Ability to create and maintain formal and informal networks
* Willingness to travel
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