Hotel Sales Coordinator

, MD, United States

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference!

WHAT WE ARE LOOKING FOR:

The Sales Coordinator works closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Ensures proper collection of funds for the events, both directly with the client and with our accounting team. Acts as liaison between client and operating departments to ensure a successful event and to generate repeat business.

WHAT WE EXPECT FROM YOU:

Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients

Setting up and maintaining files; keep all files in an organized format

Clerical work pertaining to the Sales and Catering Dept. -- including creating gift certificates, creating group/catering resumes, create the weekly sales schedule

Answering telephones, emails and email RFP's, questions, and direct calls to the appropriate person or take messages

Merging and editing agreements,

Provide information on hotel; give site inspections

Assist with the production of monthly sales-related reports

Ensure proper collection of funds for the events, both directly with the client and with our accounting team

Acts as liaison between client and operating departments to ensure a successful event and to generate repeat business

Acknowledge all guests and respond promptly to their needs

Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Assist clients with guest room blocks or meeting room rental space

Contribute to the team's success by accomplishing tasks and assisting with projects as needed

Maintain knowledge and compliance with departmental policies, service procedures, and

standards

Work as a team member to ensure our guests have the best possible experience

Understand company's emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager/Supervisor

Attend department meetings and training sessions as necessary

Support Southern Management's Mission, Vision, and Values

Comply with Southern Management's policies and procedures

Ability to prep Show Rooms -- confirm readiness, turn on lights, radio, tv etc...

Distribute fully executed contracts to internal and external audiences as needed

Record and distribute weekly staff meeting minutes

Work with Accounting Department on Deposits

Create Monthly tracking forms and distributes

Acknowledge all guests and respond promptly to their needs

Contribute to the team's success by accomplishing tasks and assisting with projects as needed

Availability during peak operating times, i.e.: Weekends, Holidays and Special Events

Support Southern Management's Mission, Vision, and Values

Comply with all Southern Management's policies and procedures

Perform various other duties as assigned by Manager and/or Supervisor

Other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS: Excellent written and verbal communication skills

Compute basic arithmetic and mathematical calculations

Organized and detail-oriented

Excellent interpersonal skills

Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

Technical knowledge and competency in necessary systems and software:

- [Outlook, Word, Excel, Maestro, Delphi, etc.]

Position Type: Regular Full Time

Pay Rate:

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost

Company paid Group Term Life and AD&D Insurances

Traditional and ROTH 401(k) with Company contribution

Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty

Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

What's required from you:

1 year of demonstrated administrative experience (experience in a hospitality environment preferred)

High School Diploma or equivalent required

Full efficiency with Microsoft Office

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