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Advanced Commercial Group, Inc
Atlanta, GA, United States
Customer Account Manager Atlanta, GA Region Who We Are For almost 20 years, Advanced Commercial has taken care of companies with refrigeration and cold storage needs. Our customers are the premier brands in the food, beverage, and biomedical industries. They count on us as their reliable one-call solution for keeping their facilities, plants, and e
Job Source: Advanced Commercial Group, IncRXO
Marietta, GA, United States
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, were revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a
Job Source: RXOBarfield
Atlanta, GA, United States
Founded in 1945, Barfield has six facilities located near airports in Miami (MIA), Phoenix (PHX), Louisville (SDF), Atlanta (ATL), Doral 1 (MIA) and Doral 2 (MIA), to satisfy the needs of customers operating commercial or regional aircraft in North, Central and South America. Barfield is part of the Air France Industries KLM Engineering & Maintenan
Job Source: BarfieldAIT Worldwide Logistics
Union City, GA, United States
Customer Account Manager - Domestic Job Locations US-GA-Union City ID 2024-3948 Category Operations Position Type Regular Full-Time Introduction Come move the world with us! Wake up each day to be part of a global movement .A movement tomake an impact. A movement togo for it!A movement toprovide best-in class solutions. A movement to
Job Source: AIT Worldwide LogisticsRXO
Marietta, GA, United States
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Job Source: RXOSupacolor
Marietta, GA, United States
Customer Success Manager (Account Manager) Team - Sales Reporting Line - Global Sales Director Location - Marietta, GA Employment - Full time, permanent. We're Supacolor. We make the world's best heat transfer. We make it Supafast and Supaeasy to print garments like a pro. Supacolor exists for one reason; to help
Job Source: SupacolorPolyAI
Atlanta, GA, United States
Customer Success Account Manager Must be Located in America in EST time zone Salary expectations: $100,000- $110,000 Basic salary ($156,000 - $176,000 Total On Target Earnings) Who we are: PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers,
Job Source: PolyAISage Group plc
Atlanta, GA, United States
Job Title Customer Account Executive Job Description As our Customer Account Executive, every day, you will work in a fast-paced, innovative environment where you will be provided the tools, resources, and outstanding leadership to sell business application solutions to current customers. Our CAE team is committed to winning and benefiting from sea
Job Source: Sage Group plcAtlanta, GA, United States
Customer Account Manager
Atlanta, GA Region
Who We Are
For almost 20 years, Advanced Commercial has taken care of companies with refrigeration and cold storage needs. Our customers are the premier brands in the food, beverage, and biomedical industries. They count on us as their reliable one-call solution for keeping their facilities, plants, and equipment up-and-running. We are the coolest company you'll apply to today!
In our commitment to never stop improving, we partner with several organizations to ensure employees have extensive learning experiences. Plus, we value a good work ethic and those seeking stretch assignments. We provide new opportunities for motivated leaders. Regardless of where you start, we can get you where you want to be.
What We Need
We are seeking an Atlanta, GA market CUSTOMER ACCOUNT MANAGER to lead a multi-disciplinary team in delivering top-notch service to customers.
The role emphasizes nurturing intimate customer relationships, maximizing account profitability, ensuring quality control, enhancing operational efficiency, and effectively coordinating service schedules.
Work is a hybrid office/remote role including time spent visiting customers on-site at their locations.
What You'll Be Doing Customer Relationship Management: Build and maintain an intimate working relationship with your customer counterparts.
Proactively detect, address and resolve customer concerns.
Ensure all customer requirements and expectations are met or exceeded and confirm customer satisfaction.
Service Coordination & Planning: Lead the development of accurate, competitive, profitable quotes when necessary and ensure rapid quote approval by the customer
Collaborate with the Service Manager to provide inputs on technician staffing levels and assignments.
Coordinate with Service Management, Dispatch and Customers as needed to efficiently execute quoted project work and enable pull-through of time and materials work resulting from preventative maintenance inspections
Quality Management: Escalate service delivery issues to Service Management and other Technical leads
Billing Management: Make necessary adjustments to work orders to ensure compliant and accurate invoicing.
Review and verify invoice compliance before forwarding to the billing department.
Monitor account profitability and take appropriate action to achieve profit margin goals.
Handle and resolve any invoice disputes in a timely manner.
Monitor Accounts Receivable and engage in collections for past due invoices.
Operational Review & Improvement: Actively engage in daily Operations tempo meetings to monitor and review KPIs and drive continuous improvement.
Examine actual performance against proposals to identify opportunities to improve quoting and service execution.
Work closely with the Field Service Lead to ensure service delivery meets or exceeds standards and attention is quickly placed on emerging customer technical issues.
Continuously monitor customer dashboard KPI performance for potential improvements.
Who You Are Must be based in the Atlanta, GA area or able to commute on a daily basis to customer locations or our office
Minimum of 7 years in customer account management with a commercial refrigeration/HVAC/construction company or 10 years customer account management experience in a commercial service or hospitality company
Minimum 5 years of experience with commercial service industry invoicing and billing, making sure customers are billed correctly per the terms of their agreement.
Minimum 5 years experience in commercial project management with personal responsibility for Quality, Cost and Schedule performance.
Desire at least 2 years experience complying with EPA refrigerant tracking per specified regulations and use of approved tracking systems; knowledge of applicable EPA regulations preferred
Position requires direct experience in a corporate customer facing role with demonstrated competency in converting opportunities into same store sales
Must have experience working in a matrix environment and leveraging influential leadership with assigned work department employees
Email Alert for Customer Account Manager jobs in Atlanta, GA, United States
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