Director Digital Marketing & Analytics - Kay

Irving, TX, United States

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

JOB SUMMARY:

The Digital Marketing & Analytics Director reports to the VP, Marketing & eCommerce. This role will support the development of the Kay Jewelers digital strategy and lead end to end execution of the site to grow the profitability of the business.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

Driving for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Perseverance : Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Managerial Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

POSITION QUALIFICATIONS:

Education Required:

Bachelor's Degree

Required or Acceptable Job-Related Experience:

10+ years of professional work experience, preferably with experience managing e-commerce projects and user experience.

Technical/Other Skills Required:

Demonstrated track record as an outstanding problem-solver and strategic thinker with proven success delivering best in class digital and omni-channel customer experiences

Excellent interpersonal and people leadership skills - Able to collaborate effectively and drive alignment across teams using a broad range of influence styles to drive desired results

Proven experience in leading teams including providing direction, understanding resource capability and successfully driving results working with internal or external resources

Demonstrated initiative and ability to work independently and to manage cross-functional business partners who are not direct line reports

Able to effectively juggle multiple projects at one time

Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

Benefits & Perks :

Competitive healthcare, dental & vision insurance

401(k) matching after one year of employment

Generous time off + company holidays

Merchandise discount

Learning & Development programs

Much more!

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