Customer Service Manager - Philadelphia

Philadelphia, PA, United States

**Description**

**The Company**

TricorBraun is a global packaging leader, with more than 1,100 team members working from 50 locations throughout the Americas, Europe, and Asia.

As North Americas largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our award-winning Design & Engineering team provides creative, custom packaging solutions, for cutting-edge start-ups to the worlds most iconic brands. And as one of the largest purchasers of packaging in the world, we leverage our global supply chain expertise to provide cost-effective solutions for our customers.

Since our company was founded in 1902, we have continually evolved to meet our customers needs. Our substantial growth, both organic and through strategic acquisitions, enables us to provide unlimited opportunities for team members to develop and succeed.

We are focused on being the Best Place for the Best People in Packagingit is the foundation of our strategy and of our success. Join us as we work together to build the undisputed global packaging leader.

**Our Operating Principles**

We are working together to build the undisputed global packaging leader. We will achieve this objective through the pursuit of five core operating principles:

- **We exist to serve customers.** All team members are here to serve the customer. We deliver exceptional products and services to our customers.

- **We create the best place for the best people.** The team with the best players wins.

- **We deliver results.** We are committed to delivering results for customers, team members, supply partners, and shareholders.

- **We get things done.** We keep things simple and do them quickly.

- **We do things the right way, always.** Winning only counts if done the right way.

**The Role**

The Customer Service Manager is responsible for leading the Account Coordinators and providing direction when necessary to service customers to the best of our abilities. A successful manager is dedicated to providing the best in customer service and serves as a knowledgeable, reliable point of contact for information required by internal team members and our customer base which includes assisting customers in placing orders, tracking orders, scheduling shipments, processing sample requests, providing stock and customer quotes, processing invoices, following up on past due invoices, etc.

**The Requirements:**

The Customer Service Manager is responsible for managing operations and sales support activities of the branch by performing the following duties personally or through direct reports.

**Essential Functions:**

* Assists management with developing and implementing strategic sales plans to address customer requirements and price schedules.

* Provides metrics to assist the Director, Operations Manager and Packaging Consultants to formulate policy in promoting sales.

* Manages and directs a team of account coordinators and operations support personnel (warehouse team). Is responsible for the overall direction, coordination, and evaluation of the team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

* Develops an ongoing relationship with customers and vendors.

* Updates and provides customer tracking reports as requested or directed and keeps customers up to date on all orders.

* Oversees accurate processing of sales orders, acknowledgements, purchase orders, purchase approval approvals, vendor invoices, sales order invoice approvals, etc.

* Oversees and directs weekly follow up on all active projects. Provides sales support, which includes getting pricing from vendors, quoting customers, ordering samples, shipping samples and follow-up on all orders and projects.

* Assists other sales representatives as necessary, as well as assistance with additional projects as they arise.

* Other duties as assigned

**Specific knowledge, skills and abilities:**

* Strong written/verbal communication, interpersonal, and relationship building skills.

* Prefer experience working with an ERP package (Microsoft Dynamics, SAP, Oracle, PeopleSoft, etc.).

* Ability to multi-task, work under pressure and meet deadlines required.

* Ability to effectively supervise and train the operations support staff.

* Skillfully use computerized accounting system and basic Microsoft office products.

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

* Contribute to a successful work group by listening to and taking time to understand managements and team-members suggestions and concerns and offer constructive suggestions and ideas that help the team to meet or exceed objectives and goals.

* Ability to write reports, business correspondence, and standard operating procedures. Ability to effectively present information and respond to questions from groups of managers, customers, vendors, and internal team-members.

* Establish and maintain a cooperative working relationship with those contacted in the course of assigned responsibilities and maintain a positive attitude in the workplace.

**Education and Experience:**

Typically requires a Bachelors degree and three to five years of experience in sales support OR equivalent combination of education and experience.

**Why TricorBraun****Career opportunities** -- We are a stable and growing company offering a product that is widely recognized and useful. That means that across our organization we have plenty of ways to help people who are looking to grow and succeed. If youve got the drive to get out there and grab it, youll find lots of opportunities here.

**Training and development** -- Our commitment to your career development helps to set us apart as an employer. We want to enhance your potential, both for your personal development and as a contributor to our firm. Thats why we provide every opportunity to expand your skills, knowledge, and experiences through formal education, leadership development opportunities, and informal one-on-one coaching and mentoring from your TricorBraun colleagues.

**Stable industry** -- The packaging industry is a particularly stable one because no matter how the economy is doing there is always a need for containers to carry consumer products. With our long history, exceptional experience, and wide range of offerings were the industry leader in this niche industry.

**Strong culture** -- We strive to create and sustain a great work environment in which we are able to achieve and exceed personal and professional goals. Our people focus on service and consistently drive for results. Our company works and lives by a set of core values which include integrity, service, passion, and value add which are the roots of our success.

**Industry recognition** -- TricorBraun has won many national and international packaging awards recognizing excellent design, function, economy, and sustainability

**Excellent compensation** -- in addition to a competitive salary and yearly bonus potential, we offer comprehensive benefits in medical, dental, and vision insurance, a 401(k) plan with employer match, paid time off plus holidays, insurance, tuition reimbursement, and more.

TricorBraun is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

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