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CrowdStrike
Sunnyvale, CA, United States
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a
Job Source: CrowdStrikePalo Alto Networks
Santa Clara, CA, United States
Palo Alto Networks is looking for an experienced Sr. Manager, Technical Account Management. The role is responsible to lead and expand our Proactive Services offer in North America, ensuring business alignment to overall strategy, managing and growing the Technical Account Managers and program as a whole. Additionally the Senior Manager will provid
Job Source: Palo Alto Networkspalo_alto_networks
Santa Clara, CA, United States
Palo Alto Networks is looking for an experienced Sr. Manager, Technical Account Management. The role is responsible to lead and expand our Proactive Services offer in North America, ensuring business alignment to overall strategy, managing and growing the Technical Account Managers and program as a whole. Additionally the Senior Manager will provid
Job Source: palo_alto_networksGenesys Cloud Services, Inc.
Menlo Park, CA, United States
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, person
Job Source: Genesys Cloud Services, Inc.Alibaba Cloud
Sunnyvale, CA, United States
As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients’ cloud-business operations. Your role will involve working closely with the Alibaba Cloud Americas team to prioritize and address customer requests, issues, and feature enhancements promptly. S
Job Source: Alibaba CloudObsidian Security Inc.
Palo Alto, CA, United States
About Us: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business’ most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization. Obsidian proudly offe
Job Source: Obsidian Security Inc.Diverse Lynx
Mountain View, CA, United States
Job Title: Technical Account Manager Location: Mountain View, CA Client: Google Salary: $130K JD: Excellent domain knowledge of Android enterprise , bulk enrolment tools like Google Zero touch and/or Samsung Knox Mobile Enrolment, EMM/MDM solutions & a basic understanding of Android OS Experience with enrolling and managing Android devices with at
Job Source: Diverse LynxNVIDIA
Santa Clara, CA, United States
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. We are looking for an experienced Technical Account Manager or software engineer with soft skills. An awesome candidate is highly technical who is also comfortable
Job Source: NVIDIASan Jose, CA, United States
Job Req ID: 24320
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Sr. Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. TAM's are a critical part of post-sales support and needs to be able to demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
* Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers* Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.* Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution* Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required* Gather and compile technical support documentations for training help desk and field engineers* Manage various escalations from the customers and direct them appropriately* Visit customers to understand customer's requirements and present service solutions (often accompanied by sales)* Plan and coordinate onsite integration activities* Travel is required (up to 25%)
Qualifications:
* Bachelor's degree in engineering or other technical field* 8+ years of experience in engineering/IT industry* Strong background working with x86 based line of products* Must be punctual and detail-oriented. Fluent in English* Excellent communication (both oral and written) and interpersonal skills* Excellent troubleshooting and problem solving skills* Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected* Familiarity with Linux and Virtualization is a plus* Ability to lift up to 40 lbs. and ability to utilize a "buddy system" for products weighing more than 50 lbs.
Salary Range
$110,000 - $140,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Job Segment: Information Technology, IT Manager, Cloud, Help Desk, Engineer, Technology, Engineering
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Sr. Technical Account Manager jobs in San Jose, CA, United States
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