Principal System Engineering

Plano, TX, United States

Job Description:

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Team:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. In 2024, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Job:

The Principal-System Engineer position is responsible for the performance of any/all functions involved in the quality assurance and test execution for the Consumer applications.

Using testing techniques, design, develop, analyze test plans and strategies, write and execute test cases, and troubleshoot defects for applications.

Determine integrated testing solutions that include cross dependencies between organizations and programs, develop data and environment strategies utilizing architectural skills and methodology to meet performance, usability, scalability, reliability and security needs.

Responsibilities may include IST/UAT, E2E testing which encompasses the entire customer experience testing. ​

This position is requiredto provide software engineering services which includes quality control, andproduction support testing, and liaison to the key stakeholders.

This is a technical position providing solutions for one or more software engineering disciplines and works closely with development, product management, project management, and leadership, drives adoption of the right technologies and platforms to meet the overall technology vision, roadmap and strategy establishedby Technology Development.

Drives consistent standards, tools, and best practices across the team with the overall goal of improving application reliability.

Responsible for developing creative options and alternate testing/release strategies for meeting aggressive goals in terms of time to market in a very fast paced and dynamic environment.

Establishes clear SLAs (Service Level Agreements) for the testing/delivery partners and teams and closely monitorsSLA compliance in terms of application quality, maintainability, scalability, and security.

Responsibilities and Day-to-Day View :

Develops, Implements, and Manages process to ensure that products meet required specifications for quality, function and reliability prior to delivery

Identifies and sets appropriate quality standards and parameter for products

Should be responsible for the QA assignment and activities

Assures that the program is governed in all respects

Defines priorities and scope breakdown to be delivered to QE

Apply risk-based techniques to ensure that QE provides an adequate level of confidence based on defined coverage criteria

Designs repeatable, verifiable, and traceable test cases and is responsible for building feature traceability

Understand impact of new features on existing automation scope and plans the required maintenance

Creates automation development build up plan for the release

Creates Automated Execution Plan during the scheduled test cycle

Partners with QA Leads & Architects for Intake planning & Assignment

Sprint/Release planning with Test Architects/Testers

Responsible for E2E Test Reporting & Metrics

Manages risks and issue resolution to drive efficient and quality results

Manages resources for program to ensure proper staffing and capacity

Manages adherence to SLAs

Collaborate with Developers, Business, and multiple global stakeholders to drive QA agenda Qualifications

Monitoring Test Design & Execution

Deliver regular reports that provide qualitative and quantitative descriptions of business performance

Works with Automation & Performance Leads & Architect for continuous Delivery & Management

Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.

Advocate for QA practice and define ways to continually add value to the customer experience

Qualifications:

Primary / Mandatory skills:

Overall 12+ years of experience, with atleast5+years’ experience with Salesforce development platform - Core Platform – Sales & Service, Marketing Cloud, and MuleSoft

Experience in Telecom Industry/ Ecommerce Application is added advantage

Expertise in Test Strategy, Planning, Estimation and Analysis

Assist in Test case reviews/approval

Expertise in QA Test management experience covering Functional and Non-Functional testing and a strong understanding of Salesforce best practices

Compliance to Test Process 100% majorly in test and defect Management

Should have exposure to Sales/Service/CLM/Marketing Cloud and R&A testing

Expertise in CRM, Order Management, Charging, Billing & Automation

Experience on ADO implementation, Pipelines, work items and Test Plan

Co-ordinate with teams supporting various technologies to deliver a complete solution to the business stakeholders

Knowledge on Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL)

Knowledge on Advanced concepts testing in salesforce platform is an added advantage.

Knowledge on API Testing Automation

Expertise in preparing daily status reports/dashboards to Management

Decision maker in Entry and Exit of internal /development Testing stages

Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members

Expertise in Risk Identification & analysis

Proven expertise in Agile software development especially Scrum and Kanban

Good to have experience with GUI & API Automation using Java

Exposure to Katalon, Selenium WebDriver with BDD, TDD frameworks

Good presentation skills – Developing and Presentingat Director and AVP Level

Good to have Rest API testing using Postman/SOAP UI

Technical Skills:

Selenium, JAVA, Maven, JMeter, ELK, Eclipse, Bitbucket, JIRA, Katalon, MuleSoft Anypoint studio, Jenkins, git, DevOps and Postman

Certification: Salesforce Administrator is preferred

Our Principal System Engineering, earns between $158,200.00-$237,400.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

· Medical/Dental/Vision coverage

· 401(k) plan

· Tuition reimbursement program

· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

· Paid Parental Leave

· Paid Caregiver Leave

· Additional sick leave beyond what state and local law require may be available but is unprotected

· Adoption Reimbursement

· Disability Benefits (short term and long term)

· Life and Accidental Death Insurance

· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

· Employee Assistance Programs (EAP)

· Extensive employee wellness programs

· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

#ConsumerTechnologyeXperience

Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Plano, Texas

Salary Range:

$158,200.00 - $237,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status