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CART
Groveport, OH, United States
Job Description: Who we are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a worl
Job Source: CARTTrade Holding Company
Blacklick
Job Description Job Description Description: Trades Holding Company, LLC is looking to hire a Technical Support Specialist for our Columbus or Cleveland, OH office. The Technical Support Specialist will be working with the VP of IT to maintain and deploy computer systems and provide hardware and software support to staff. Responsibilities &mi
Job Source: Trade Holding CompanyBelcan Services Group Ltd Partnership
Powell, OH, United States
Details: #NowHiring #TechnicalSupportTech Job Title: Technical Support Tech I Contract: 6 Months Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Technical Support Tech I Job in Dublin, OH is currently available through Belcan. In this role you will
Job Source: Belcan Services Group Ltd PartnershipConfluent
Columbus, OH, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentVerint Systems
Columbus, OH, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsBelcan
Dublin, OH, United States
Technical Support Tech I Job Number: 350038 Category: Help Desk / Support Description: #NowHiring #TechnicalSupportTech Job Title: Technical Support Tech I Contract: 6 Months Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Technical Support
Job Source: BelcanToole Design Group
Columbus, OH, United States
Job Type Full-time Description Toole Design Group in Columbus, OH is looking to hire an experienced and talented full-time Technical Support Specialist . Are you energized by solving complex IT problems? Do you get bored giving the same troubleshooting script repeatedly over the phone? Are you excited by the opportunity to take ownership of IT
Job Source: Toole Design GroupKPA
Columbus, OH, United States
Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and complianc
Job Source: KPAColumbus
Job Description Job Description Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
Our regional Technical Support Managers run world-class Technical Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
Key responsibilities Management of a professional support team, including skills development and performance management
Operational control, shift scheduling, accountability for key performance indicators (KPIs)
Ensures that all customer cases are responded to within the SLA, and in a professional manner
Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Accountability for customer satisfaction
Contribution to the support knowledge base
Continuous improvement to the team's processes and support service delivery
Hire, develop and train support team to match business requirements
Work with the leadership team to drive growth and transformation initiatives
Required skills and experience Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
Leadership experience, and preferably team management experience
Confidence under pressure, with proven track record of high customer focus
Preferably fluent in two languages, English being primary one
Excellent communication skills (verbal and written)
Additional skills that you might also bring Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
Proven track record of contributing to Open Source projects
Software development experience
Experience in working in support organizations
Hands on experience with Canonical's products
About Canonical Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer: 100% work-from-home
Learning and development
Competitive salary
Recognition rewards
Annual leave
Priority Pass for travel
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.
#LI-Remote
Email Alert for Technical Support Manager jobs in Columbus
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