Field Service Engineer
Newark, NJ, United States
Field Service Engineer Responsibilities:
As our Field Service Engineer, you will conduct on-site installations, customer training (hardware, software, and limited applications), repairs, and preventative maintenance for assigned instrumentation. You will support North American Service Operations and MTAC to include Depot Repair, Field Service, Sales, Customer Service, and Product Management.
On-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor systems, proprietary software, and associate applications.
Providing field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle, including product positioning, lead generation, and training.
Communicating, documenting, and managing customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
Prioritizing, scheduling, and tracking open service issues to resolution.
Documenting and reporting scheduling, utilization, expense, and escalation as required in a timely manner.
Proactively controlling scheduling and territory assignments with effective expense management at or below budget.
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