Customer Service Representative

Joliet, IL, United States

**Customer Service Representative**

at Old Second National Bank Joliet **Who We Are**

At Old Second, we're celebrating our sesquicentennial this year! That means we've been serving our customers in the Chicago Area for 150 years! We're proud of that. In particular, we're proud of how we got here. For 150 years we have been a local community bank serving the banking needs of our neighbors. With great employees we've grown from a single location in the back of a general store to 30 locations and over $3 billion dollars in assets. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Old Second has an immediate need for a Customer Service Representative at our Joliet location!

CSR responsibilities include:

+ Working in an often fast-paced environment with front-line customer contact

+ Accurately and efficiently processing customer financial transactions

+ Identifying sales opportunities to meet customer needs using Old Second products and services

+ Providing front-line customer service including handling customer questions and concerns

+ Strictly following bank procedures and identifying fraudulent activity to prevent potential losses to the bank

+ Staying current on new bank products and services and on fraud alerts

+ Performing basic account servicing tasks

+ Opening basic new accounts

+ Cross selling bank products and services

Customer Service Representatives work in an often fast-paced and high-volume cash-handling environment with front-line customer service responsibilities. The aptitude to accurately apply concepts learned in training is crucial. Some local travel may initially be required for training purposes.

Branch hours: Monday to Friday 8:30am-5pm and Saturday 8:30am-12pm

Thanks for considering Old Second!

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