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Ottimo Resources

Honolulu / Global

Customer Service Representative

  • $35.000 - $55.000

Job Summary

Salary Range:
$35.000 - $55.000
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Job Description

Key Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to freight services.
  • Provide accurate information regarding shipping rates, transit times, and service options.
  • Process customer orders, track shipments, and update customers on the status of their deliveries.
  • Collaborate with internal teams to ensure seamless operations and efficient problem resolution.
  • Maintain a thorough understanding of our services and industry regulations to provide knowledgeable support.
  • Build and maintain strong relationships with customers, fostering loyalty and repeat business.
  • Assist in identifying opportunities for service improvements and provide feedback to management.
  • Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.

Qualifications:

  • High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
  • Previous experience in customer service, preferably in the freight or logistics industry.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) software.
  • Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Bilingual skills (English and another language) are a plus.
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