Associate Director of Client Excellence

, PA, United States

Associate Director of Client Excellence page is loaded Associate Director of Client Excellence Apply locations Wayne, PA, United States of America time type Full time posted on Posted 2 Days Ago job requisition id R1421344 IQVIA Patient Support Services Center of Excellence is a fast-growing organization focused on developing the next generation of connected innovations to support patients and their caregivers on behalf of our clients. Our Client Excellence team is responsible for timely executing on our clients objectives across all patient services (i.e., Access, Affordability, Adherence, and In-Home Solutions).

Job Overview

The Associate Director of Client Excellence oversees the development and execution of large-scale implementation projects. This role requires strong leadership, strategic thinking, and the ability to collaborate with internal and external stakeholders. As a key player in the organization, the Associate Director ensures successful project delivery and client satisfaction.

This role requires that the Associate Director has a keen understanding of Pharmaceutical Patient Services programs such as Hub, Copay, Adherence, and In Home Clinical Solutions and is able to communicate effectively and efficiently with client leadership teams.

Essential Functions:

Manages a staff of project implementation managers, providing direction and guidance and developmental opportunities.

Partners with clients and the Director of Client Excellence to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.

Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e., determines responsibilities and timeframes and negotiates resources with internal departments).

Creates, maintains, and monitors the client service agreement across business lines, ensuring consistency in service.

Performs full assessments of client needs on a regular basis.

Provides in-depth training in IQVIA databases, products, and service requirements (e.g., report-input deadlines) as needed.

Partners with account management to price products.

May provide input into regional and local client service strategy.

Qualifications:

Bachelor's Degree Required.

7+ years related experience in pharmaceutical service industry and project management.

Management experience Required.

Pharmaceutical industry experience required.

PMP Certification Preferred.

US Remote/home based and willing to travel up to 15%.

Experience developing and delivering training to clients Preferred.

One (1) to two (2) years of experience using IQVIA data and products preferred.

Proficient in PC applications, Smartsheet, and other project management applications.

Business acumen ( knowledge of the pharmaceutical industry, including the applications for IQVIA data. )

Change management/process analysis skills.

Strong communication skills, including ability to train, present and deal tactfully with clients.

Project management experience in overseeing or contributing in complex, multi-discipline projects.

Managerial skills, including a strong focus on team building.

Knowledge of IQVIA databases and report creation process.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at  https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $99,500.00 - $184,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About Us IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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