Senior Digital Product Manager - Digital Acquisition Configurator

Chicago, IL, United States

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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Senior Digital Product Manager - Customer Acquisition Platform (Cloud Apply Configurator)

U.S. Bank is seeking a seasoned leader to spearhead our Digital Application Configurator capabilities within our Customer Acquisition Platform. This role will create the vision and strategy around set of capabilities that provide a low-code/no-code solution for internal digital teams to quickly develop, manage and enhance Digital Application experiences across the enterprise. The aim is to not only provide customer and employee experiences across products and channels to drive acquisition but also ensure cost avoidance by finding reusability across the enterprise.

This leader will manage a team of product managers to deliver in a highly complex environment, including federated digital teams across the enterprise. The role is responsible for all aspects of platform product management - defining vision and strategy, prioritization, roadmap, end-to-end product management - discovery, design, product development, launch, commercialization and product support.

Key Responsibilities

In partnership with Technology, Design and Agile Ways of Working, define and manage a federated operating model where line of business digital teams can deploy and maintain digital application experiences while the leveraging common components through configuration.

Collaborate with stakeholders and business partners to define product experiences and capabilities that align with segment and enterprise strategies.

Clearly define objectives and key results that tie to business priorities. Communicate with key stakeholders how product capabilities deliver on their priorities.

Leveraging Business line input, user feedback and data, ensure the team's backlogs are prioritized in a manner that best meets the platforms objectives and delivers on key results.

Inspire a broad and deep knowledge of KPI usage for data-driven decision making across the digital organization. Direct teams to tie tangible numbers to how they drive the strategic priorities of the organization.

Proactively anticipate and manage risks associated with the Platform. Encourage the right balance of risk to maintain organizational innovation and competitiveness

Clearly communicate risks, challenges the team is facing in execution. Resolve roadblocks for team in a timely manner that allows us to deliver on-time

Lead, develop and coach the team for maximum success.

Successful applicants will exemplify U.S. Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Preferred Skills & Experience

Extensive experience leading large scale customer acquisition platform environments and solutions.

Demonstrated product and technology domain knowledge and expertise in acquisition through digital + human touchpoints.

Experience leading teams within the financial services industry, with deep business knowledge.

Deep digital product management experience across a variety of relevant products.

Excels working with large teams and cross functional stakeholders.

Results-oriented leader who has led with agile ways of working mindset.

Ability to communicate ideas crisply and clearly.

Curious mind with problem solving ability.

Strong analytical mindset and back all your decisions with strong numbers

Strong partnership skills and leadership through influence, with direct experience managing in a highly matrixed environment.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $155,295.00 - $182,700.00 - $200,970.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date. Senior Digital Product Manager - Digital Acquisition Configurator

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