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Westmont Hospitality Group
Austin, TX, United States
We are seeking a Front Desk Agent to join our Team with a starting Wage up to $15.00 per hour! When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be th
Job Source: Westmont Hospitality GroupNew Waterloo
Austin, TX, United States
Job Details Job Location South Congress Hotel - Austin, TX Position Type Full Time Salary Range $17.00 - $17.00 Hourly Job Category Hospitality - Hotel Description SOUTH CONGRESS HOTEL is hiring for a FRONT DESK AGENT The living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for
Job Source: New WaterlooStepStone Hospitality Inc.
Austin
Job Description Job Description Description: The ideal candidate must welcome guests to the property and provides excellent service. Check guests in and out of the hotel. Settle guest's accounts/bills and collect correct method of payments. Answer property questions and provide information regarding rooms and restaurants for the guests. Assist gue
Job Source: StepStone Hospitality Inc.McKibbon Hospitality
Austin, TX, United States
What Makes a McKibbon Front Desk Agent? The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs a
Job Source: McKibbon HospitalityMarriott International Inc
Austin, TX, United States
Additional Information Full-time, Flexible Availability Job Number 24078732 Job Category Rooms & Guest Services Operations Location Renaissance Austin Hotel, 9721 Arboretum Boulevard, Austin, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t ju
Job Source: Marriott International IncStepStone Hospitality
Austin, TX, United States
The ideal candidate must welcome guests to the property and provides excellent service. Check guests in and out of the hotel. Settle guest's accounts/bills and collect correct method of payments. Answer property questions and provide information regarding rooms and restaurants for the guests. Assist guests with concerns and comments regarding the p
Job Source: StepStone Hospitalityaloft South Austin
Austin, TX, United States
Job Summary $16.00/HR - PM Shift (2:00PM-10:00PM) Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and c
Job Source: aloft South AustinSincere Hospitality
Cedar Park
Job Description Job Description Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, tea
Job Source: Sincere HospitalityAustin, TX, United States
The Front Desk Agent at the Residence Inn by Marriott Austin Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS :
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Maintain proper operation of the telephone switchboard.
Answer guest inquiries about hotel service, facilities, and hours of operation.
Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
Respond to guest requests in a timely and professional manner.
Maintain confidentiality and security of all guests and hotel information.
Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
Be aware of all rates, packages, and special promotions.
Be familiar with all in-house groups and high demand/restricted dates.
Take all necessary information when taking room reservations and follow rate quoting scenario.
Be knowledgeable of the front desk computer system.
Log and deliver packages, mail, and messages.
Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
Accurately complete the check-in and checkout process.
Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
Restocks front desk area and supplies as required or assigned by immediate supervisor.
Ability to follow a checklist.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS: Must have a positive attitude and willingness to learn.
Demonstrate the ability to multi-task.
Demonstrate the ability to be detail oriented.
Demonstrate the ability to problem solve to effectively deal with internal and external customers.
Must have basic English verbal and written communication skills.
Must work well in stressful, high-pressure situations.
Basic math skills.
Must have the ability to obtain alcohol awareness certification as required by the State.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS: Experience in a hotel or a related field.
Brand knowledge and experience.
Our Company
MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you? Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Other details Job Family Hotels
Pay Type Hourly
Min Hiring Rate $16.00
Max Hiring Rate $16.00
Apply Now
Front Desk Agent jobs in Austin, TX, United States
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