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Marriott International, Inc.
Atlanta, GA, United States
Job Number 24073637 Job Category Rooms & Guest Services Operations Location The St. Regis Atlanta, 88 West Paces Ferry Rd, Atlanta, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring
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****Supervisor-Front Desk - St. Regis Hotel, Atlanta - (22016740)****
* Price: Check with seller
* Published date: February 8, 2022 21:17
* Modified date: February 8, 2022
* Eighty-Eight West Paces Ferry Rd NW Atlanta, Georgia, United States
* User Offline
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Live Fully at Marriott International #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.
The St. Regis Hotel, Atlanta, located at Eighty-Eight West Paces Ferry Rd NW, Atlanta, Georgia, 30305 is currently hiring a Supervisor-Front Desk .
Responsibilities include:Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
*Apply now at :*
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Supervisor-Front Desk - St. Regis Hotel,... jobs in Atlanta, GA, United States
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