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Royal Communications Consultants Inc
New York
Job Description Job Description SERVICE DESK SPECIALIST The Service Desk Specialist provides day-to-day technical support to internal customers. This position requires a highly motivated problem solver with above-average customer service skills, and willing to learn. The role is on-site in NYC. Will require occasional overtime and weekend shift
Job Source: Royal Communications Consultants IncRoyal Communications Consultants
New York, NY, United States
SERVICE DESK SPECIALIST The Service Desk Specialist provides day-to-day technical support to internal customers. This position requires a highly motivated problem solver with above-average customer service skills, and willing to learn. The role is on-site in NYC. Will require occasional overtime and weekend shifts, and travel to various locations
Job Source: Royal Communications ConsultantsMai Placement
Newark, NJ, United States
IT Level 2 Newark, NJ (In-Person) Salary: 100-120k Core Responsibilities: Great phone skills Ability to resolve and execute requests in a fast-paced environment while managing time efficiently. Ability to take ownership of technologies Desktop Support Services Solve escalated request in aspects of the IT field Follows Standards and procedures Abili
Job Source: Mai PlacementMai Placement
Newark
Job Description Job Description IT Level 2 Newark, NJ (In-Person) 100-120k Are you a confident and passionate IT professional ready to take ownership of challenging projects in a fast-paced environment? Join our company's IT team as an IT Level 2 and play a pivotal role in maintaining our backend infrastructure and ensuring seamless IT operatio
Job Source: Mai PlacementRoyal Communications Consultants Inc
New York
SERVICE DESK SPECIALIST The Service Desk Specialist provides day-to-day technical support to internal customers. This position requires a highly motivated problem solver with above-average customer service skills, and willing to learn. The role is on-site in NYC. Will require occasional overtime and weekend shifts, and travel to various locations w
Job Source: Royal Communications Consultants IncCyberTec
New York, NY, United States
Mandatory Qualifications: 1. Level II- Between four (4) and seven (7) years of experience as a Developer 2. More than four (4) Years' experience in software development of enterprise-level applications using J2EE, JMS, Web Services and ORM such JPA/Hibernate. 3. More than four (4) years' experience in developing applications using Spring API & fram
Job Source: CyberTecPeak State Partners
New York, NY, United States
**YOU MUST LIVE IN NYC TO APPLY** Are you a driven individual looking to ignite your career while providing top-notch customer service? We've got the perfect opportunity for you! Join our innovative marketing company as an Entry Level Customer Service Specialist and gain valuable experience, professional growth, and a solid foundation in the exciti
Job Source: Peak State PartnersK2 Staffing
North Nassau
Job Description Job Description Summary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, W
Job Source: K2 Staffingunited states
Overview:
Participates in computer hardware evaluation, proving standards supplied by End-User Services team meet the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. Assists in the analysis of hardware and software and the development of technical requirements documentation, ensuring technical documents are added to the IT Knowledge Base.
Responsibilities:
YOUR ROLE AND RESPONSIBILITIES
Active Directory; add new systems to the network; unlock/reset user account password
Hardware: complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer.
VOIP phone system admin experience, and or ability to learn a must; troubleshoot phone connectivity issues, programming extension changes; deploying new services.
Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.
Provision deploy user workstations.
McAfee ePO, Drive Encryption, virus/spam protection High Proficiencies
Maintain printers.
Mobile Device management
IT Asset Management process
Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.
Qualifications:
Minimum Requirements:
Bachelor’s degree in information technology or 5 years of experience end user support, including executive level support.
A+ Certification and/or knowledge of PC Architecture
PC Deployment, PC backup experience
5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user ports)
3 Years Mobile Device Management (AirWatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T)
This position requires access to technology, materials, software, or hardware that is controlled by US export laws. To be eligible for this position, you must be a US Person under US export laws or eligible for approval for a U.S. Government export license. A US Person includes a US Citizen, Lawful Permanent Resident, refugee or asylee.
Preferred Qualifications:
Advanced knowledge supporting ZOOM Meetings, ZOOM Administration
Advanced knowledge of MS Office Suite
Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports
Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment
Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person’s contributions; ability to work regularly with customers face-to-face, phone or e-mail
3 Years supporting and deploying (voice over internet protocol (VOIP) solutions
Level 2 Service Desk Specialist jobs in united states
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