Information Technology Technician
Terre Haute, IN, United States
JOB SUMMARY
Information Technology technicians support all PC users, all pc hardware, and all related applications. This position ensures all team members can access the required technology and information required for their respective job functions.
ESSENTIAL FUNCTIONS
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.
• Provide stellar customer service to all team members, vendors, and guests of Terre Haute Casino Resort.
• Provides 24/7 on-call support for complex and critical computer application problems and issues.
• Offers support to the Information Technology staff for duties as assigned.
• Performs all duties necessary to ensure high reliability of users and computer systems, as assigned.
• Review and adhere to all Information Technology policies, internal controls and standard operating procedures set forth by Churchill Downs Inc. and Terre Haute Casino Resort.
• Must complete a minimum of 20 hours of training quarterly in an area related to Information Technology, Casino Operations, Customer Service, Productivity, Management or Leadership, as assigned and approved by the Senior Director of Information Technology.
• All other duties as assigned.
PHYSICAL DEMANDS
• Regularly required to stand, walk, kneel, reach with arms and hands, bend, crawl in small spaces and have the ability to lift up to 50 pounds.
• During project prep and go live weeks, the schedule is subject to change to accommodate the demands of the current project, as determined by the department or project leadership.
• Schedules are subject to change to accommodate business needs.
EDUCATION AND EXPERIENCE
Minimum of 3 years performing day-to-day end user support in a Microsoft Windows 10 environment, or a minimum combination of 3 years of related education and work experience.
LICENSES AND CERTIFICATES
• Must be able to maintain a license issued by the Indiana Gaming Commission
• At Least 1 of the following
o CompTIA I.T. Fundamentals
o CompTIA Network+
o CompTIA Security+
o CompTIA CySA+
o CompTIA Server+
o CyberSecurity (Any Professional Certification)
o Microsoft Office 365 Certified
SKILLS AND KNOWLEDGE
• Required
o Stellar verbal communication skills suitable for a professional and fast-paced environment.
o Type 50 WPM
o Advanced Knowledge of Microsoft Active Directory
o Advanced Knowledge of PC Components
o Advanced Knowledge of Windows Server 2016 & Up
• Preferred
o Casino Gaming Experience
o Aristocrat Oasis Administration
o Project Planning
LANGUAGE ABILITY
Candidate must possess both verbal and written skills necessary to effectively communicate with the media, governmental officials and the public. Must be able to communicate effectively with all levels of the organization.
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to compute rate, ratio and percent, and to draw and interpret graphs.
REASONING ABILITY
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
COMPUTER SKILLS
Candidate must be experienced in Microsoft Office.
WORKING CONDITIONS
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations.
The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles. The noise level in the work environment ranges from moderate to high.