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Desktop Support Technician (Level 1 or 2)

Oakland, CA, United States

Role: Desktop Support Technician (Level 1 or 2)

Location: 31 Embarcadero, Oakland, CA 94606 (Onsite - all 5 days)

Duration: 3+ months

Job Description: The consultants will provide technical support and assistance to end-users at our San Leandro, Oakland, and Hayward locations. This position requires expertise in hardware deployment, Windows refresh, rack, and stack procedures, and a valid CA driver's license.

Responsibilities:

• Provide first and second-level technical support to end-users in person, over the phone, or via remote assistance.

• Install, configure, and troubleshoot hardware and software components, including desktops, laptops, printers, scanners, and peripherals.

• Perform hardware deployments, including rack and stack procedures, cable management, and equipment setup.

• Conduct Windows refresh activities, including operating system installations, software updates, and data migration.

• Provide exceptional customer service and ensure a positive end-user experience.

Qualifications:

• Previous experience in a desktop support role, preferably at Level 1 or Level 2.

• Proficiency in hardware deployment, including rack and stack procedures, cable management, and equipment setup.

• Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.

• Familiarity with software deployment and patching methodologies.

• Solid understanding of network connectivity, TCP/IP, and basic network troubleshooting.

• Valid California driver's license with a clean driving record.

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