Field Application Engineering

Santa Clara, CA, United States

Title: Field Application Engineer

Location: Santa Clara, California

Job Term: Full Time

The Opportunity:

Picarro is looking for a customer-facing technical professional to become a key member of our Energy Field Operations & Engineering Team. This individual will have a hands-on approach, a strong technical acuity and a willingness to drive customer satisfaction. This person will play a vital role in supporting pre and post sales activity within major North America Utility Companies. They will also interface with new customers and support field demonstrations and field trials using Picarro's flagship solution at customer sites.

The primary responsibilities of the FAE are to install, train and sustain Picarro's Surveyor hardware and software solution with existing Picarro utility customers and service partners. The FAE will support Sales and Client Program Managers in acquiring key accounts. The FAE will support Field Operations Management in the development of service providers and service partners. The FAE will continue to be the primary technical support champion for the customer as they move forward in the deployment of the hardware/software platform solution. As an FAE located in Santa Clara, there are responsibilities of managing location inventories of spare parts and materials as well as supporting material movement for the remote team.

Key Responsibilities:

Deliver hardware/software installation and support customer on-boarding

Address field questions and respond appropriately, providing detailed technical answers along with technical documentation as required

Provide remote, field support 24/7 as required

Ability promote and instruct customers in new and alternative use case/applications made possible by advancements in Picarro Surveyor

Be proactive as a customer advocate, looking for and solving problems before they surface

Support on site Customer Field Trials and Pilots, operating the Surveyor and consolidating results

Log Customer issues and track resolutions

Desired Skills and Experience:

Field applications engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must create and give technical presentations and demonstrations. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Strong communication skills, both in person, over the phone or email are critically important in this role. Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical or a combination of these)

Experience working in a customer facing role

Microsoft and Android operating systems update skills

Strong wireless environment debug skills

Automotive hardware/electrical knowledge a plus

Software or hardware design experience is a benefit* Clean, detailed and clear documentation practitioner

Ability to effectively communicate technical information to non-technical audiences

Excellent oral and written communication skills

Versatility, flexibility, and a willingness to work within constantly changing priorities

Ability to travel to customer sites and conferences required

Strong organization, problem-solving, and analytical skills

Proven ability to handle multiple projects and meet deadlines

Self-starter that can work independently, make necessary decisions and follow through with action plans

Qualifications BS in an engineering or science discipline

Additional technical and professional credentials relating to aforementioned skills would be advantageous

Fluent in Spanish is a plus

3 to 6 years, experience in a technical customer support role

Salary & Benefits:

The base salary range for this full-time position is $90,000 - $115,000 USD. Your base salary range and title will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions.

We offer a comprehensive benefit package including: Medical, Dental, and Vision insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA) plans

Life, Short-Term Disability, and Long-Term Disability Insurance

Paid Time Off and Paid Holidays

Employee Referral Program

401K

Social events (summer picnic, holiday party, team lunches, etc.)

On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.

About Picarro:

We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability. Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Picarro, Inc. at [email protected] for assistance.

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